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Project Support Specialist Atticus Administration - 1.0 Mendota Heights, MN Job Details Full-time $20 - $22 an hour 15 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Spanish Spreadsheets Filing English High school diploma or GED Organizational skills Full Job Description Position Summary

• Provides frontline claims administration support for class action cases, handling phone-based class member questions and claims processing under the direction of the General Manager.
• Works from documented scripts and procedures for claim intake, class member questions, and data entry, escalating anything that falls outside the routine.
• Balances live call volume with data entry, filing, and other administrative tasks, re-prioritizing as case needs shift throughout the day.
• The ideal candidate is a strong communicator with excellent organizational skills, comfortable in a fast-paced, deadline-driven environment, and eager to learn the mechanics of class action claims administration.
• Ultimately, this role is part of Atticus' strategic execution to 'make our clients look good'. Key Responsibilities Class Member & Claimant Support
• Serve as a live phone operator, answering general questions from class members and assisting them with filing claims.
• Enter and update class member information accurately and promptly.
• Communicate clearly and professionally with class members, including those who are frustrated or unfamiliar with the claims process. Claims Processing & Data Entry
• Process claims and perform data entry in accordance with case-specific procedures.
• Maintain organized, accurate, and retrievable claim files and records.
• Support filing and document management for assigned cases. General Administrative Support
• Perform general administrative and clerical tasks as assigned by the project team.
• Take on other duties as assigned, adjusting to shifting case priorities. Qualifications Required
• Strong communication and customer service skills.
• Excellent computer skills, including Microsoft Word and Outlook.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required. What Will Set You Apart
• Proficiency in Microsoft Excel and PowerPoint.
• Some legal experience, training, or education (e.g., paralegal background).
• Bilingual in Spanish and English.
• Prior experience in customer service or a call center environment. Skills & Competencies Expectations are anchored in the firm's core values — Smart, Accountable, Better — at the level appropriate to this role. Smart
• Learns and correctly applies documented scripts and procedures for claims intake, class member support, and data entry; asks rather than guessing when a call or claim falls outside the routine.
• Communicates clearly and courteously with class members and callers, even when questions are repetitive or the caller is frustrated. Accountable
• Accurately enters and updates class member and claims data, following data-handling and confidentiality requirements without prompting.
• Completes assigned administrative and clerical tasks on time and raises a backlog before it becomes a problem. Better
• Notices recurring questions or friction points from callers and class members and reports them rather than absorbing them silently.
• Shares information with teammates and stays open to learning new tools and case procedures as the role evolves.

About Atticus Administration Atticus is a fast-growing, technology-enabled legal services company that provides pre-settlement and post-settlement administration services for class action cases. Atticus is known for offering best-in-class service with the goal of helping claimants access their settlement proceeds more efficiently while making its clients look good.

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Referral program Vision insurance Application Question(s): Do you have experience working in a customer service or call center environment? Are you able to work on-site in Mendota Heights, MN? Do you have any legal experience, training, or education (e.g., paralegal, legal assistant)?

Work Location:

In person