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ABOUT THE ROLE

The Claims Representative is responsible for managing warranty claims for our consumers department. Performing the initial intake case through final resolution, while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.

WHAT YOU'LL DO

Claim Intake & Validation\nReceive, review, and validate incoming warranty claims to determine accuracy and required information.\nInitiate clarification calls to customers as needed to complete claim details.\nMaintain accurate claim documentation and communication updates within Dynamics 365 CRM.\nClaim Management & Resolution\nCreate detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.\nMonitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.\nHost product standards and compliance discussions with customers, helping address concerns professionally and clearly.\nAdminister service reimbursements and prepare settlement letters when applicable.\nQuality Review & Root Cause Analysis\nConduct research to identify root causes of product or service issues.\nCollaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.\nParticipate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.\nAnswer incoming calls to provide customers with superior customer service.\nCommunication & Reporting\nPrepare clear communications and updates for management regarding claim trends, issues, and opportunities.\nEnsure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.\nPerform additional duties as assigned to support departmental needs

WHAT YOU'LL NEED

Education:

High School Diploma or equivalent required; Bachelor's degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.\n

Experience/Technical Skills:

\nExperience in Ordering/Quoting systems is desired (AccuQuote preferred).\nExperience with CRM systems is desired. Qualifications

SKILLS & QUALIFICATIONS

Strong ability to interpret customer claims and apply relevant warranty coverage.\nAbility to read and interpret product specifications, drawings, and order confirmations.\nExceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.\nStrong verbal and written communication skills with a customer-centric approach.\nAbility to manage difficult discussions and mitigate customer dissatisfaction effectively.\nProficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.\nStrong attention to detail and accuracy in a fast-paced environment.\nAbility to work independently while supporting team and departmental goals. Additional Information All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time

team members receive
medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
Full-time is defined as regularly working 30+ hours per week.
Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here.

If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Note to External Recruiters Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. 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Find & Apply For Insurance Claims / Policy Clerk Jobs in Londonderry, New Hampshire

Claims Representative, Consumer