Find & Apply For Night Auditor Jobs in Livonia, Michigan

Front Desk/Night Auditor Wingate by Wyndham Livonia, MI Job Details Full-time $18 - $20 an hour 4 hours ago Benefits Employee discount Qualifications Interpersonal skills Multilingual Phone communication Night audit Attention to detail Hotel emergency procedures Property management systems (PMS) Telephone systems Multi-line phone systems Hotel and accommodations guest complaints handling Hotel safety procedures Office phone management Full Job Description Overview Join our dynamic hospitality team as a Front Desk/Night Auditor and become the welcoming face of our hotel during evening hours. In this vital role, you will ensure seamless guest check-ins and check-outs, handle guest inquiries with professionalism, and maintain accurate financial records through the night audit process. Your energetic attitude and attention to detail will create memorable experiences for our guests while supporting smooth hotel operations. This paid position offers an exciting opportunity to showcase your hospitality management skills in a fast-paced environment, contributing to guest satisfaction and hotel success. Duties Greet guests warmly upon arrival, providing exceptional customer service and assistance with check-in and check-out procedures Manage multi-line phone systems, respond promptly to guest inquiries, and provide information about hotel amenities and local attractions Utilize property management systems (PMS) such as Synxis to process reservations, modifications, and cancellations accurately Conduct the night audit by reconciling daily financial transactions, preparing reports, and ensuring data accuracy for the next day's operations Handle guest requests, complaints, or issues efficiently using strong customer service problem-solving skills and maintain positive guest relations Follow hotel emergency procedures diligently to ensure safety and security of guests and staff during overnight hours Maintain a professional appearance and phone etiquette while managing front desk responsibilities with enthusiasm and efficiency Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting Familiarity with hospitality reservation systems such as Synxis or similar property management software (PMS) Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual or multilingual abilities are a plus Knowledge of hotel emergency procedures, guest services, and hotel management best practices Excellent phone communication skills, including handling multi-line phone systems with professionalism Ability to work overnight shifts in a fast-paced environment while maintaining attention to detail and accuracy Previous experience with night audit functions or hotel experience preferred Demonstrated ability to solve customer service problems quickly and efficiently while maintaining a positive attitude Join us in delivering outstanding hospitality experiences! We value energetic team players who are passionate about guest relations, eager to grow their careers in hotel management, and committed to creating welcoming environments for all visitors. This is a paid position designed for motivated individuals ready to make a difference during overnight hours.

Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount

Work Location:

In person