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Night Auditor
Saint Louis Park, MN
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FT Night Auditor | $1000 Sign-On Bonus Minneapolis Marriott West & Courtyard Saint Louis Park, MN Job Details Full-time From $21 an hour 1 day ago Benefits Free parking Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Pet insurance Qualifications Computer operation Customer communication Night audit In-person customer service Shift management High school diploma or GED Decision making Handling customer service requests Stocking Computer skills Full Job Description This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.
Work Schedule:
This position will work the 3rd shift (11pm-7am) Tuesday-Saturday. Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Competencies/Skills Required:
2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Education:
High school diploma or GED required.
Physical Requirements:
Ability to lift, push and pull up to 75 pounds on an occasional basis.
Rate:
$21.00 USD per hour CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email .
Pay:
From $21.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Free parking Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): Are you available to work the 3rd shift (11:00pm-7:00am) Tuesday - Saturday? Ability to