[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","routes/ssr/_anon-layout",{"_245":246,"_247":248,"_249":-5,"_250":251,"_252":253,"_254":255,"_256":257},"browse-city",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18,"_19":20,"_21":22,"_23":24,"_25":26,"_27":28,"_29":30,"_31":32},"careerAreaSlug","finance","careerAreaName","Finance","occupationSlug","tax-examiner-or-collector","occupationName","Tax Examiner / Collector","stateSlug","il","stateName","Illinois","citySlug","normal","cityName","Normal","jobs",[228],"gone",false,"selectedJobDetail",{"_36":37,"_38":39,"_40":41,"_42":43,"_44":45,"_46":47,"_48":49,"_50":51,"_52":53,"_23":54,"_19":20,"_55":28,"_56":57,"_58":59,"_60":61,"_62":63,"_64":65,"_66":28,"_67":68,"_69":68,"_70":28,"_71":28,"_72":73,"_74":75,"_76":77,"_78":28,"_79":28,"_80":81,"_82":83,"_84":85,"_86":87,"_88":89,"_90":91,"_92":93,"_94":95,"_96":97,"_98":99,"_100":101,"_102":103,"_104":28,"_105":106,"_107":108,"_21":22,"_17":18,"_13":14,"_109":110,"_9":111,"_112":113,"_114":115,"_116":117,"_118":119,"_120":121,"_122":123,"_124":68,"_125":37,"_126":39,"_127":110,"_128":129,"_130":131,"_132":133,"_134":135},"selectedJobCompanyDetails",{"_33":34,"_35":34},"profileURL","","CompanyName","id","f51d19f4c7a209029d15b8a1b38c4411faf276fa","slug","account-operations-support-f51d19f4","title","Account Operations Support","body","

Title:

Account Operations Support Division Name:

Finance and Planning Department:

Student Accounts Job Summary This position provides high-level support to the Student Accounts Department with the running of critical Student Financial Services processes including refunds, payment file processing, reporting activities, and account maintenance. Interprets and applies University policies, procedures, and business practices relating to student accounts. Serves as a key resource for student account administration, former student collection activities, loan servicing support, agency reporting, and financial processing. The position communicates with students, families, campus partners, as well as external partners, while ensuring accurate account maintenance and compliance with university policies and procedures. Responsible for processing and monitoring student account transactions, managing file transmissions, and providing support to Student Financial Services and the Comptroller's Office.

Additional Information University Benefit Highlights:

Insurance benefits , including health, dental, vision, and life Retirement and supplemental retirement planning options Tuition waiver benefits available to staff as well as their eligible dependents Paid holiday / administrative closures during Thanksgiving and Winter Breaks Paid benefit time For more University Benefit information: https://hr.illinoisstate.edu/benefits/ Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/ Salary Rate / Pay Rate $20.12 - $20.77 per hour Required Qualifications High school diploma or equivalent. Any one or combination totaling two (2) years (24 months) from the categories below: A. Course work in accounting, as measured by the following conversion table or its proportional equivalent: 9 semester hours equals two (2) years (24 months) B. Course work in any discipline as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen (18) months 90 semester hours equals two (2) years (24 months) C Work experience in bookkeeping, office support, or closely related experience. Preferred Qualifications Knowledge of Campus Solutions Student Financials module. Knowledge of student accounts receivable processes and collections practices. Experience working with third-party collection agencies and loan servicers. Advanced Microsoft Excel skills. Strong analytical, customer service, and decision-making abilities. Experience reconciling account activity and resolving discrepancies. Ability to communicate effectively with students, families, campus partners, and external agencies. Work Hours Monday - Friday; 8:00 a.m. - 4:30 p.m. Functional Expectations Must be able to complete with or without reasonable accommodation: Effectively communicate on a daily basis. Remain at a workstation for extended periods. Proposed Starting Date November 2026

Required Applicant Documents Resume Cover Letter Please Note :

These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on \"Apply\" Optional Applicant Documents Transcripts - See Special Instructions to Applicants for additional options

Certification of Retirement Annuity Please Note :

These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on \"Apply\" Special Instructions for

Applicants Sponsorship:

Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the

STEM OPT

benefit: only the 12-month OPT may be used to work at Illinois State University. Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put \"see resume\" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline. Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax:

309.438.0011,

Attn:

Colette Homan Address:

Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver's license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment. This position is represented by AFSCME Local 3236 - Clerical Contact Information for Applicants Colette Homan Human Resources 309-438-8848 cshoman@ilstu.edu Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 . Back to job listing","type","jobPosting","source","LC","accountId","40746629","organizationName","Illinois State University","applicationUrl","https://www.higheredjobs.com/search/details.cfm?jobcode=179568570&title=account+operations+support","Normal, IL","isRemote","location",{"_224":225,"_226":227},"updatedAt","2026-09-27T12:47:34.654Z","publishedAt","2026-09-25T00:00:00Z","expiresAt","2026-10-28T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[174,175,176,177,178,179,180,181,182,183,184,185,186,187,188,189],"requiredEducation","high_school","benefitCategories",[172,173],"isEmailRequired","isPhoneRequired","subtype","job","titleSearch","Account Operations Specialists","compensationType","salary","locationFlexibility","onsite","employmentTypeName","full_time","wage10thPercentileHourly",16.53173076923077,"wage30thPercentileHourly",19.126442307692308,"wage50thPercentileHourly",20.334134615384617,"growthRateFiveYear",0.016,"payGrowthScore",57.84537272660161,"jobSecurityScore",26.818078524830632,"compositeScore",42.33172562571612,"compositeLowConfidence","county","17113","state","17","sitemapPath","/finance/tax-examiner-or-collector/il/normal",[10],"eduLevelsName",[75],"lotCareerAreaName",[12],"lotOccupationName",[16],"lotSpecializedOccupation",[171],"minYearsExperience","2","minEduLevels","0","isCanonical","canonicalJobId","canonicalSlug","canonicalSitemapPath","groupVariantCount",1,"groupLocations",[168],"benefitNames",[163,164,165,166,167],"aiEnrichments",{"_136":137,"_138":139,"_140":141,"_142":143},"pay",{"_150":151,"_152":153,"_154":155,"_156":157,"_158":155,"_159":157,"_160":68,"_161":162},"extractedFilters",{"_86":87,"_149":89},"experienceLevel",{"_144":145,"_146":28,"_147":148},"tldr","Supports student financial services like refunds and payments in Normal, IL. Needs 2 years of bookkeeping or related experience and handles student accounts daily.","estimatedYearsExperience",2,"isEntryLevel","explanation","Requires 2 years of bookkeeping, office support, or related experience or equivalent coursework.","employmentType","period","hourly","currency","USD","rawMin",20.12,"rawMax",20.77,"hourlyMin","hourlyMax","disclosed","basis","extracted","Paid Time Off (PTO)","Health Insurance","Dental Insurance","Vision Insurance","Life Insurance",{"_169":54,"_107":18,"_170":37,"_38":39,"_55":28,"_52":53,"_109":110},"city","jobId","19191010","paid_leave","insurance",{"_190":222,"_192":223,"_194":-5},{"_190":220,"_192":221,"_194":-5},{"_190":218,"_192":219,"_194":-5},{"_190":216,"_192":217,"_194":-5},{"_190":214,"_192":215,"_194":-5},{"_190":213,"_192":12,"_194":-5},{"_190":211,"_192":212,"_194":-5},{"_190":209,"_192":210,"_194":-5},{"_190":207,"_192":208,"_194":-5},{"_190":205,"_192":206,"_194":-5},{"_190":203,"_192":204,"_194":-5},{"_190":201,"_192":202,"_194":-5},{"_190":199,"_192":200,"_194":-5},{"_190":197,"_192":198,"_194":-5},{"_190":195,"_192":196,"_194":-5},{"_190":191,"_192":193,"_194":-5},"code","KS123Y170CZM0V5Z3XXB","value","Financial Services","proficiency","KS1203W702ND09XHKJR5","Accounting","KS1200H6XYN1CR0G5NZ0","Microsoft Excel","KS1203X6ZDCNW2J3RC4X","Bookkeeping","KS125Y662X8HV2532JTR","Loan Servicing","KS127D361PF0FTXDZ7C4","Operations","KS1203W6419RJG2KW4QS","Accounts Receivable","KS121W46CJXQ5ZQ506MS","Decision Making","ESE495A4017EB9404B8C","Valid Driver's License","KS122556LMQ829GZCCRV","Communication","KS123MC78KV644P5DDZ0","KS123196V19HLL2MP68M","File Systems","KS125Y462DTP41N0WP4M","Loans","ESEB1D4619E6E83A061D","Planning","KS7G4YT72YHJ3BVJ4P56","Collections","KS121Z26S4VJLQ1WXN21","Customer Service","lat",40.5142026,"lon",-88.9906312,{"_36":37,"_38":39,"_40":41,"_44":45,"_46":47,"_50":51,"_229":-5,"_23":54,"_19":20,"_66":28,"_71":28,"_230":-5,"_60":61,"_58":59,"_80":81,"_84":85,"_86":87,"_88":89,"_109":110,"_231":-5,"_232":233,"_128":129,"_134":234,"_235":236},"logoUrl","isFavorited","amount","groupCityNames",[54],{"_136":242,"_138":243,"_140":244,"_142":143},"bricks",[237],{"_238":239,"_240":241},"content","Full-Time","variant","gray",{"_150":151,"_152":153,"_154":155,"_156":157,"_158":155,"_159":157,"_160":68,"_161":162},{"_86":87,"_149":89},{"_144":145,"_146":28,"_147":148},"preloadedState",{"_280":281,"_282":283,"_284":285,"_286":287},"session",{"_279":28},"learnerProfile","statsigUser",{"_270":271,"_272":-7,"_273":274,"_275":276},"statsigSSR",{"_266":267,"_268":269},"experimentParams",{"_258":262,"_260":263,"_261":264},"experimentGroups",{"_258":259,"_260":259,"_261":259},"aa_job_details","Control","aa_explore_202608","job_description_positioning",{"_265":259},{"_265":259},{"_265":259},"arm","gates",{},"configs",{},"userID","anonymous","email","custom",{},"customIDs",{"_277":278},"stableID","dev-stable-id-localhost","isAuthenticated","userAndSession",{"_247":383,"_249":-5,"_384":28,"_385":386,"_387":388},"courseSearch",{"_328":329,"_330":312,"_331":332,"_333":312,"_334":-5,"_335":-5,"_336":-5,"_296":28,"_337":28,"_338":-5,"_339":340,"_341":-5,"_342":343,"_344":345,"_346":347},"careerNavigatorSlice",{"_56":313,"_314":34,"_315":316,"_317":318,"_319":68,"_320":68,"_321":-5,"_322":323},"caapCareerSearch",{"_288":28,"_289":34,"_290":291,"_292":293,"_294":295,"_296":28,"_297":-5,"_298":28,"_299":300},"myCareers","searchValue","searchResult",[],"comparisonData",[],"searchFilters",{"_301":302,"_303":34,"_304":34,"_305":306,"_307":308,"_309":310,"_311":312},"isLoading","comparisonError","shouldOpenTray","traitSpecificCareers",{},"selectedHub",[],"selectedEarning","selectedEducation","sortByField","name.keyword","sortOrder","asc","pageSize",10,"from",0,{"_36":123,"_324":325,"_44":326,"_327":34},"locationString","defaultLocation",{"_36":123,"_324":325,"_44":326,"_327":34},"scholarshipLocation",{"_36":123,"_324":325,"_44":326,"_327":34},"loadingLocation","loadingCaapAssessmentResults","caapAssessmentResult","industryPreference",[],"name","United States (Default)","nation","highlight","courses",[],"totalCount","filters",{"_348":34,"_349":28,"_350":28,"_351":28,"_352":28,"_353":28,"_354":28,"_355":28,"_356":28,"_357":358,"_359":360,"_361":362,"_363":364,"_365":366,"_367":368,"_369":370,"_371":-5,"_372":28,"_373":374,"_375":312,"_309":376,"_377":378,"_379":380},"activeFiltersCount","filterCounts","appliedFilters","sortInfo","isLoadingMore","error","favoriteCourseIds",[],"lastSearchTimestamp","prefetchedPages",[],"prefetchingPages",[],"prefetchedCourses",{},"searchQuery","withCertificate","isFree","withFreeCertificate","isUniversity","showSavedOnly","isBeginner","isIntermediate","isAdvanced","topLevelSubjects",[],"institutions",[],"subjects",[],"languages",[],"providers",[],"durationBuckets",[],"duration",{"_381":-5,"_382":-5},"language","hasSubtitles","subtitleLanguages",[],"page",20,"sortColumn","created","sortBy","desc","min","max",{"_394":28,"_279":28},"isOnboardingComplete","onboardingResume",{"_392":28,"_393":-5},"emailUpdateModal",{"_389":28,"_390":34,"_391":34},"open","newEmail","password","checked","resumeUrl","oktaChecked"]

Find & Apply For Tax Examiner / Collector Jobs in Normal, Illinois

Account Operations Support