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Find & Apply For Tax Examiner / Collector Jobs in Schenectady, New York
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No Mandatory overtime?
No Compressed workweek allowed?
No Telecommuting allowed?
Yes Location CountySchenectady Street AddressViaPort Mall Rotterdam 93 West Campbell Rd CitySchenectady StateNY Zip Code12306 Job Specifics Duties DescriptionThe NYS Department of Tax and Finance - Schenectady is actively recruiting hourly employees. Strong communication skills, including the ability to communicate professionally while representing the department, are essential. Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:
Now viewing: Tax Information Aide (Call Center)
ND
NYS Department of Civil Service
Tax Information Aide (Call Center)
Entry-Level JobVerifiedNo experience needed
Job Description
Date Posted:
07/17/26Applications Due:
08/31/26Vacancy ID:
220176 Position Information NY HELPNo AgencyTaxation & Finance, State TitleTax Information Aide (Call Center) Occupational CategoryClerical, Secretarial, Office Aide Salary GradeHourly Bargaining UnitASU - Administrative Services Unit (CSEA) Salary RangeFrom $18.30 to $18.30 Hourly Employment TypeFull-Time Appointment TypeTemporary Jurisdictional ClassCompetitive Class Travel Percentage0% Schedule WorkweekMon-Fri Hours Per Week37.5 Workday From8:30 AM To4:30 PM Flextime allowed?No Mandatory overtime?
No Compressed workweek allowed?
No Telecommuting allowed?
Yes Location CountySchenectady Street AddressViaPort Mall Rotterdam 93 West Campbell Rd CitySchenectady StateNY Zip Code12306 Job Specifics Duties DescriptionThe NYS Department of Tax and Finance - Schenectady is actively recruiting hourly employees. Strong communication skills, including the ability to communicate professionally while representing the department, are essential. Under the direct supervision of a Taxpayer Service Representative 2, duties may include, but are not limited to the following:
- Answer inbound calls from taxpayers and select state agencies in a timely and friendly manner.
- Provide excellent customer service while safeguarding confidential information.
- Evaluate problems, inquiries and complaints of the callers and provide proper solutions to them.
- Research needed information using available and provided resources.
- Route calls to other team members and/or specified departments whenever needed.
- Make relevant notes from customer interactions.
- Report on customer feedback.
- Complete call logs and reports.
- Enter and/or retrieve information from computer databases.
- Communicate effectively both verbally and in writing.
- Explain agency and program policies and procedures.
- Have familiarity with computers and Microsoft Suite programs such as Excel, Word, and Outlook.
- Be able to work independently and use effective time management skills.
- Offer constructive feedback and improvement opportunities to the team.
- Perform other related office duties as required.
- Comply to agency and program policies and procedures. Minimum QualificationsPreferred qualifications
- strong communication skills
- ability to communicate professionally while representing the department Additional CommentsPositions are available at the Via Port Mall location: 93 West Campbell Road Schenectady, NY.