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POSITION TITLE

Care Coordinator

REPORTS TO

Manager of Care Coordination

DIRECT REPORTS

None

FLSA STATUS

Non-exempt; regular full-time; employment-at-will position.

SCHEDULE

The work schedule will generally conform to that of a full-time Monday-Friday 40-hour-per-week schedule to be performed within the Center's hours of operation. This will include some evening shifts that end at 6:00 PM.

PURPOSE:

Care Coordinators in the Outpatient Department support individuals and families accessing Kanza's behavioral health services by managing intake, referrals, follow-ups, and ongoing care coordination. They help clients navigate both Kanza's programs and external resources, ensuring integrated, person- or family-centered care. Coordinators maintain a caseload, facilitate communication among providers, and exchange confidential information to support seamless treatment. Working closely with a multidisciplinary team, their goal is to enhance client engagement and improve quality of life outcomes.

ESSENTIAL JOB FUNCTIONS

Provide warm and friendly customer service in person, by phone, and in writing to individuals and families receiving services from Kanza, as well as to Kanza and external care providers to facilitate ongoing care coordination, collaboration, and communication. Understand and follow HIPAA and 42 CFR Privacy Laws for patients with mental health and substance use disorders to ensure confidentiality and privacy. Develop and maintain a positive working relationship with Kanza's care providers, as well as community providers to ensure good coordination and care for patients. Assist individuals and families entering Kanza's services with the intake process and paperwork, including appropriate behavioral health and physical health screeners, patient consents, releases of information, and referrals. Complete administrative work in a timely and accurate manner, most of which will occur in the patient electronic health record. This includes proper documentation of all contacts and activities pertaining to care coordination in the electronic health record system. Link individuals and families with needed resources and services according to the treatment plan and regularly monitor and ensure that services are meeting their needs. Completes comprehensive surveys with individuals at the appropriate frequency depending on the survey type. Responsible for tracking and administering surveys as well as data entry. Support individuals in completion of applications for applicable benefits to include KanCare Medicaid, non-emergency transportation resources, and other social services. Utilize supervisory supports appropriately and participates in all team/program meetings. Complete annual and assigned trainings on time and participate in ongoing professional development to enhance the care and services provided, including recovery-oriented, trauma-informed, person- and family-centered care. Maintains professionalism and collaboration with others. Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate's degree preferred but not required High School Diploma or equivalent required At least two years of applicable work experience that supports the skills and requirements of the position Strong organizational, time management, communication and interpersonal skills. Excellent communication and interpersonal skills. Intermediate computer skills and proficiency required Bilingual skills are a plus, but not required

PHYSICAL DEMANDS

Remaining stationery, such as standing or sitting, for prolonged periods. Frequently moving from one worksite to another to accomplish tasks. Lifting, adjusting or moving objects up to 10 pounds in any direction. Repeating motions that may include the wrists, hands or fingers. Communicating with others to exchange information Ability to focus on computer screens for extended periods of time.

WORKING ENVIRONMENT

The environment is a typical office environment. While on location, work is generally performed indoors with ambient room temperatures, lighting, and traditional office equipment. This position may require travel to multiple worksites including other offices.

CONFIDENTIALITY

All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.

SALARY RANGE FOR THIS POSITION

Salary commensurate with experience and Kanza MHGC salary structure.

PRIMARY LOCATION

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Care Coordinator