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DUTIES AND RESPONSIBILITES

Master the assigned application/s as well as specific workflows related to the use of the application/s.\nUse combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s).\nProvide training for application installations, upgrades/updates, and ongoing user training and support.\nDesign courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol.\nDemonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support.\nScheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.\nUtilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.\nConsults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions\nEnd user support during on-call hours will be expected.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required. Experience in adult education and detailed understanding of workflows and system configuration required.

CERTIFICATION/LICENSURE

Prior certification in Epic application preferred. Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

OTHER SKILLS AND ABILITIES

Experience with and demonstrates competence in Microsoft Office Applications. Ability to work independently and be result oriented. Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components. Ability to lead.

LEVEL OF SUPERVISION

Minimal supervision required

SUPERVISES

This job has no supervisory responsibilities.

PAY RANGE

$58,797.66 - $91,136.38 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. 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Find & Apply For Clinical Data Systems Specialist Jobs in Janesville, Wisconsin

Application Educator