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Responsibilities:

Patient Advocacy & Caseload Management:

Maintain a dedicated caseload, meeting regularly with patients to assess and assist with daily needs outside the clinical scope.

Interdisciplinary Liaison:

Attend weekly clinical meetings to report on patient progress and collaborate with Case Managers to develop a 360-degree view of patient health.

Logistics & Daily Care:

Manage the \"essentials\" that keep a patient's life running smoothly, including: Coordination of patient funds with families. Managing mail and Amazon ordering. Overseeing Business Center access.

Retention & Crisis Support:

Facilitate \"AMA/ACA blocking\" by providing immediate support and advocacy for patients considering leaving treatment early.

Cross-Departmental Collaboration:

Alumni:

Partner with the Alumni Department and Family Wellness program to provide a secondary point of contact for families.

Business Development:

Act as a liaison for referred patients to ensure a seamless transfer and continuity of care.

Clinical:

Assisting the therapists with your assigned caseload.

Case Management:

Working directly with your assigned Case Manager to solve issues outside of their purview.

Medical/Nursing:

Coordinate with the medical team to ensure all health-related needs are integrated into the patient's clinical picture.

Knowledge & Experience:

A deep-seated desire to serve the recovery community and improve the patient experience. Knowledge of 12-Step Recovery Programs preferred Proficiency in tools like Slack, Teams, E-mail and the ability to communicate urgently and professionally across various departments. Ability to balance a caseload while managing logistical tasks like inventory and scheduling. Comfortable working in a fast-paced environment with a fixed schedule that includes some evening and weekend hours.

Schedule:

Variable (Monday - Sunday 8:00 AM - 8:30 PM) All candidates offered a position must consent to a comprehensive background check including employment history, education verification, criminal records, driving history and other relevant checks. 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Patient Relations Coordinator-FT