Find & Apply For Healthcare Administrator Jobs in Natick, Massachusetts

Office Manager Location:

Natick, MA (209 W Central St / Hybrid & Local Coverage as Needed)

Position Type:

Full-Time, Non-Exempt (40 hrs/week) | About Holistic Well At Holistic Well, we provide whole-person, patient-centered mental health care that goes beyond symptoms. We take time to understand each individual's unique journey addressing the physical, psychological, emotional, and spiritual dimensions of well-being without judgment. We are seeking an experienced Office Manager to lead front-office operations, support our administrative team, and create a warm, seamless, and welcoming environment for the clients and clinicians we serve. The Opportunity As the Office Manager, you will oversee day-to-day front desk operations, supervise Office Specialists, and ensure smooth administrative coordination between administrative staff, billing, and our clinical team. You will serve as a key operational anchor, supporting client intake, scheduling, HIPAA compliance, and overall practice workflow. Key Responsibilities 1.

Operational & Front Desk Supervision Team Leadership:

Supervise front-office staff in day-to-day tasks, including client check-ins/check-outs in the Electronic Health Record (EHR), co-pay collection, record updates, and client communications.

Staffing & Scheduling:

Manage daily front desk coverage, conduct staff onboarding/training, and assist with recruiting and interviewing administrative team members.

Service Excellence:

Foster a compassionate, professional, and customer-service-driven front office environment; handle non-routine client inquiries or operational issues with empathy and efficiency. 2.

Clinical & Interdepartmental Collaboration Clinical Team Support:

Work hand-in-hand with the clinical team and Owner, updating and blocking clinician schedules, assisting with onboarding new prescribers/clinicians, and facilitating client intakes/referrals.

Billing & Insurance Coordination:

Partner with the Billing department on insurance authorizations, co-payments, and resolving client coverage details.

Team Meetings:

Attend weekly staff meetings, document minutes, and ensure clear communication flows between leadership, administrative staff, and clinicians. 3.

Administrative & Practice Management EHR & Compliance:

Provide ongoing EHR training and support for administrative staff, ensuring strict adherence to HIPAA privacy standards and practice policies.

Facilities & Inventory:

Maintain office supply inventory, manage incoming/outgoing mail.

Reporting:

Maintain administrative spreadsheets and record-keeping to support operational oversight.

Qualifications Required:

Education & Experience:

Associates degree in Human Services, Health Administration. Or 2+ years of relevant office management experience involving direct public contact.

Technical Skills:

Proficiency in MS Office Suite, Windows, and Electronic Health Record (EHR) systems.

Regulatory Knowledge:

Strong familiarity with HIPAA Privacy and Security Rules, as well as general health insurance commercial plans).

Preferred:

Supervisory or team leadership experience in a healthcare or behavioral health setting. Experience with specialized EHR systems (e.g., Tebra or similar platforms)

Key Competencies Organizational & Multitasking Skills:

Ability to prioritize complex tasks in a fast-paced environment.

Interpersonal & Crisis Calm:

Exceptional communication skills with a compassionate, problem-solving approach to client and staff needs.

Collaborative Leadership:

Demonstrated success in team-building, policy adherence, and cross-departmental coordination. Benefits Package We value our team's well-being and offer a comprehensive benefits package:

Paid Time Off:

3 weeks vacation (in Year 1), 13 paid holidays, 12 sick days, and 4 personal days annually.

Retirement:

401(k) retirement plan with up to 3 percent employer match.

Health Coverage:

Comprehensive Medical, coverage. Holistic Well is an Equal Opportunity Employer committed to building an inclusive, compassionate, and supportive workplace.

Pay:

$63,000.00 - $83,000.00 per year

Benefits:

401(k) 401(k) matching Continuing education credits Health insurance Health savings account Paid time off

Work Location:

Hybrid remote in Natick, MA 01760