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Lead by example by delivering exceptional hospitality during every shift.
Greet and engage guests, ensuring every customer feels welcomed and appreciated.
Resolve guest concerns immediately with professionalism and empathy.
Monitor online reviews and customer feedback, identifying trends and implementing improvements.
Develop strategies to increase guest satisfaction and repeat business.
Create memorable moments that exceed guest expectations. Operational Excellence
Ensure smooth daily café operations with a focus on speed, quality, and consistency.
Reduce wait times through continuous workflow improvements.
Monitor ticket times and service bottlenecks.
Maintain clean, organized, and inviting dining and retail spaces.
Conduct daily facility walkthroughs using standardized checklists.
Ensure compliance with all food safety, sanitation, and health regulations. Team Leadership
Recruit, train, coach, and develop hospitality-focused team members.
Conduct daily pre-shift meetings emphasizing service standards and priorities.
Foster a positive, respectful, and accountable workplace culture.
Provide ongoing coaching and performance feedback.
Recognize and reward outstanding employee performance. Customer Service Standards Develop and maintain standards for:
Greeting every guest promptly
Accurate order taking
Food presentation
Table maintenance
Complaint resolution
Guest recovery
Farewell interactions Financial & Operational Performance Monitor and improve key performance indicators including:
Guest satisfaction scores
Online review ratings
Ticket times
Labor productivity
Sales per labor hour
Average check
Food waste
Retail conversion
Repeat customer visits Continuous Improvement
Analyze operational data to identify inefficiencies.
Recommend improvements in staffing, scheduling, workflows, and customer flow.
Collaborate with ownership on menu engineering, merchandising, and service enhancements.
Implement systems that improve both guest experience and profitability. Qualifications Required
3-5 years of hospitality or restaurant management experience.
Proven ability to lead high-performing teams.
Exceptional interpersonal and communication skills.
Strong organizational and problem-solving abilities.
Experience resolving customer concerns professionally.
Knowledge of food safety and sanitation standards.
Ability to thrive in a fast-paced environment. Preferred
Experience in specialty coffee, cafés, or farm-to-table concepts.
Familiarity with Toast POS or similar restaurant systems.
Experience with inventory management and scheduling software.
Understanding of hospitality metrics and financial reporting. Key Competencies
Hospitality mindset
Leadership
Emotional intelligence
Coaching and mentoring
Conflict resolution
Operational discipline
Attention to detail
Adaptability
Accountability
Positive attitude Key Performance Indicators (KPIs) The Hospitality Manager will be evaluated on: Guest Experience Operational Performance Maintain 4.

7+ average online review rating Average ticket time under 8 minutes (café items) Resolve 95% of guest concerns before departure Labor cost within budget Increase repeat guest visits Food waste below target Improve guest satisfaction survey scores Mystery shop score above 90% Reduce guest complaints year over year Health inspection score of 100% Leadership Expectations The Hospitality Manager is expected to:

Be present and engaged on the floor during peak periods.
Coach in real time rather than manage from an office.
Hold team members accountable while treating everyone with respect.
Promote a culture of continuous improvement.
Model professionalism, integrity, and a genuine passion for hospitality. Success in This Role Within the first 90 days, the Hospitality Manager should:
Build strong relationships with employees and regular guests.
Identify and eliminate operational bottlenecks.
Standardize service procedures and training.
Improve speed of service and guest communication.
Establish a guest recovery process that resolves issues quickly and effectively.
Increase online review ratings and guest satisfaction.

After one year, success will be reflected in measurable improvements in guest loyalty, stronger employee retention, higher operational efficiency, and increased profitability—creating a café known not only for exceptional food but also for consistently outstanding hospitality.

Pay:

$20.00 - $30.00 per hour

Benefits:

Employee discount Application Question(s): Are you available to work days, nights, weekends, and holidays?

Experience:

Hospitality or Restaurant Management:

3 years (Required)

Language:

Spanish (Preferred)

License/Certification:

Food Safety Certification (Preferred)

Work Location:

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Find & Apply For Healthcare Administrator Jobs in Livingston Manor, New York

Hospitality Manager