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Best Practice Coordinator

FORT MILL

Corporate Site - FORT

MILL, SC 29708

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AT A GLANCE

Broad River Retail is currently seeking a Best Practice Coordinator to join our Operational Excellence team. The position is responsible for formatting documentation, translation, and edits to our learning library, digital platform publications, and social media posts. This includes meticulous record keeping, departmental collaboration and time management ensuring our teams have accurate information to maintain the highest level of performance.

DAY IN THE LIFE AS THIS MEMORY MAKER

• Format documentation for learning library
• Translation of formatted documentation to various languages
• Retrieve KPI data from designated reports and format for digital publication on Bright Sign
• Create video content for publication to learning library
• Create content and post to Broad River fb page
• Maintain document changes and training materials for historical archives
• Utilize ai platforms for content development
• All other duties as assigned

WORKPLACE ENVIRONMENT

While performing the duties of this job the employee is:

• Work from Home 70%
• Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday when visiting the distribution centers 30% In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS

• Salary position, based on numerous factors including experience, knowledge, and skill.
• This position operates on a contract-to-hire basis
• Medical, dental, vision, and life insurance options after conversion
• Paid time off and 401K matching contribution after conversion
• Employee discount (40%) at BRR location
• Internal Opportunities for career growth and advancement

CULTURE SNAPSHOT

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

OUR COMMITMENT TO YOU

Broad River Retail is an EEOC compliant company and committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications

WHAT YOU'LL NEED TO SUCCEED

• Commitment to Learning and Development initiatives
• Strong cognitive skills; including but not limited to listening and visual cues, attention to detail, memory, problem solving and forward thinking
• Ability to effectively communicate in both written and verbal form
• Creative design that connects with our intended audience
• Collaborate interdepartmentally to meet departmental and business needs, while building professional relationships
• Manage time and expectations for self and others
• Proficient in various software and technologies to include Microsoft Suite, Canva, and various ai platforms
• Innovative thinking to improve content for publication
• Ability to identify and learn ai platforms
• Flexibility in scheduling and willingness to travel to various distribution centers Share job details to