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Mobile Lab Technician at The 4324 Group Mobile Lab Technician at The 4324 Group in Wood Dale, Illinois Posted in 1 day ago.

Type:

full-time

Title:

Mobile Lab Tech Elmhurst, IL 3+month (contract to hire)

Responsibilities:

1.

Device Receiving, Cleaning, and Inspection:

• Receive incoming mobile devices (phones, tablets, etc.) from clients or carriers.
• Clean devices and inspect for physical damage, functionality, and completeness.

2.

Device Deployment and Kitting:

• Prepare devices for deployment by configuring settings, installing necessary software, and ensuring they are ready for use.
• Assemble device kits (including accessories, manuals, and SIM cards) for clients.

3.

Staging and Activation:

• Set up devices with appropriate user profiles, applications, and security settings.
• Activate devices on cellular networks and troubleshoot any activation issues.

4.

Repairs and Troubleshooting:

• Diagnose and repair hardware and software issues on mobile devices.
• Collaborate with technical support teams to resolve complex problems.

5.

Asset Management:

• Maintain accurate records of all devices in inventory.
• Track device movements, upgrades, and replacements.
• Assist with device audits and inventory reconciliation.

6.

Recycling and Disposal:

• Properly dispose of outdated or non-functional devices following environmental guidelines.
• Coordinate with recycling partners to ensure responsible disposal.

7.

Client Support:

• Provide excellent customer service to clients regarding device-related inquiries.
• Assist with device setup, troubleshooting, and user training.

Qualifications:

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Apple Certified iOS Technician) preferred.
• Experience in mobile device repair, deployment, or technical support.
• Proficiency in using diagnostic tools and software.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and as part of a team.