Find & Apply For Medical Assistant Jobs in Cromwell, Connecticut

Position Summary The Front Desk Medical Assistant is the first point of contact for patients and a critical clinical support resource. This hybrid role combines professional front-desk operations with hands-on assistance in the treatment area. The ideal candidate has prior wound care or wound center experience, exceptional customer service skills, and the technical proficiency to manage insurance, scheduling, and documentation efficiently.

Key Responsibilities:

Front Office & Administrative Greet and check in patients with a professional, compassionate, and polished demeanor Perform complete patient intake, including demographics, medical history, and consents Collect and verify insurance information; obtain authorizations and benefits eligibility Schedule and reschedule appointments while optimizing clinic flow Answer multi-line phones, route calls, and manage patient inquiries Contact insurance companies for authorizations, claims follow-up, and benefits verification Scan, upload, and organize clinical and administrative documents into the EMR Maintain accurate patient records and ensure HIPAA compliance Handle patient payments, co-pays, and basic billing inquiries Clinical Support Assist physicians and nurses with dressing changes and wound care procedures Prepare treatment rooms and ensure proper setup of supplies and equipment Support patient flow between front desk and clinical areas Provide basic clinical assistance under the direction of licensed staff Maintain cleanliness and organization of clinical and reception areas Required Qualifications Previous experience as a Medical Assistant or Front Desk/Clinical support role in a medical office Proven ability to manage front-desk operations with professionalism and efficiency Strong technical skills: EMR proficiency, insurance verification systems, scanning/document management, and general computer literacy Excellent verbal and written communication skills Ability to multitask in a fast-paced clinical environment while remaining calm and patient-focused Knowledge of medical terminology, insurance processes, and basic clinical procedures Medical Assistant certification required Join Wound Care Specialists LLC as we expand into a brand-new outpatient wound care clinic. Wound Care Specialists LLC (WCS) is a locally owned, industry-leading physician and nurse practitioner practice group dedicated to specialized wound care management. We currently serve approximately 200 post-acute and long-term care facilities across Connecticut, Massachusetts, Rhode Island, and North Carolina. As we grow, we are excited to open a state-of-the-art wound care clinic and are seeking a polished, experienced Front Desk Medical Assistant to help launch and support this new practice. Preferred Qualifications Direct experience in a wound care center or hyperbaric/wound specialty clinic Experience obtaining insurance authorizations for specialty procedures Bilingual English/Spanish preferred What We Offer Competitive compensation commensurate with experience Comprehensive benefits package (details provided during interview process) Professional growth in a specialized and expanding field of medicine Collaborative team environment focused on exceptional patient outcomes How to Apply Qualified candidates with wound care experience and strong front-office professionalism are encouraged to apply. Please submit your resume highlighting relevant wound care and medical office experience. We are an equal opportunity employer and value diversity in our workforce.

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Paid training Vision insurance

Work Location:

In person