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Unlimited Earning Potential:

Monthly bonus opportunities with no cap—your effort and success directly impact your income!

Hours:

Monday - Friday, 9 AM - 5:30 PM (very seldom weekends, work-life balance at its best!) Reports to: CEO Weekly Meetings with

CEO:

Regular check-ins to discuss performance, strategy, and goals—ensuring alignment with the company's vision and growth. 1.

Operational Management Daily Operations:

Oversee all aspects of daily operations to ensure smooth functionality and a seamless 5-diamond client experience. Ensuring all locations are following the same practices and standards.

Scheduling:

Working with front of the office to efficiently manage client appointments, staff schedules, and treatment bookings, optimizing workflows to minimize downtime and maximize productivity.

Inventory Management:

Monitor and maintain an accurate inventory of products (skincare, injectables, equipment, etc.), ensuring adequate stock levels and timely replenishment.

Facility Maintenance:

Ensure the spa remains clean, organized, and well-maintained, adhering to health and safety standards, creating a welcoming environment for clients and staff.

Systems, Processes & Documentation:

Continuously evaluate, refine, and update operational systems, workflows, and standard operating procedures (SOPs) to ensure efficiency, consistency, and scalability across all locations. Maintain and regularly update the clinic's Policies & Procedures Manual to reflect evolving best practices, compliance standards, and company growth. 2.

Team Management Hiring & Training:

Recruit, onboard, and train a skilled team, including estheticians, nurses, and administrative staff, to meet the clinic's high standards.

Team Supervision & Mentorship:

Supervise and guide the team, ensuring continuous training on spa protocols, treatment techniques, and customer service excellence.

Performance Management:

Conduct regular performance reviews, set clear goals, and provide constructive feedback to drive individual and team growth.

Staff Scheduling & Payroll:

Manage staff scheduling to meet operational needs and ensure labor costs remain within budget. Oversee time clock management and payroll preparation, including commission calculations and approvals. 3.

Client Experience & Customer Service Client Relations:

Ensure exceptional customer service from the first point of contact through post-appointment follow-up, addressing concerns and feedback promptly.

Client Education:

Educate clients on treatments, products, and aftercare to ensure optimal results and satisfaction.

Follow-Up & Retention:

Oversee client follow-up after treatments to check satisfaction, encourage reviews, and foster long-term relationships.

Customer Satisfaction:

Implement strategies for continuous improvement of customer satisfaction, using surveys, feedback forms, and direct client communication. 4.

Compliance & Safety Regulatory Compliance:

Ensure adherence to all local, state, and federal regulations, including those specific to medical aesthetics (Botox, laser treatments, etc.).

Health & Safety Standards:

Maintain strict hygiene and safety protocols, ensuring sterilization, sanitation, and adherence to

OSHA & HIPAA

guidelines.

Licensing & Certifications:

Keep all necessary licenses, certifications, and insurance up to date, ensuring compliance with regulatory bodies.

Insurance Management:

Oversee medical spa insurance policies, ensuring coverage is adequate and that risks are mitigated, especially when we introduce new treatments into the practice. 5.

Treatment & Service Oversight Service Quality Control:

Monitor and maintain high service standards for all treatments, conducting regular quality control checks and staff reviews.

Technology & Equipment Maintenance:

Ensure all medical equipment (e.g., lasers, injectables) is regularly serviced, calibrated, and in top working condition.

Service Expansion:

Stay informed about emerging treatments and technologies; evaluate and introduce new services that align with the spa's brand and clientele. 6.

Sales & Revenue Growth Sales Strategy:

Lead and motivate the sales team to meet and exceed monthly, quarterly and yearly revenue targets for services, products, and packages.

Email Marketing & Communication:

Oversee the creation and distribution of engaging, brand-aligned weekly email campaigns to drive retention, announce new services, and strengthen client relationships.

Upselling & Cross-Selling:

Develop and implement strategies to upsell and cross-sell services and retail products, ensuring clients receive value while boosting revenue.

Retail Management:

Oversee retail product sales, ensuring products are stocked and that staff are well-versed in the benefits and uses of the items.

Package Development:

Design and promote service packages and special offers to increase client spending and promote customer loyalty. 7.

Reporting & Analytics Data Analysis & Decision Making:

Review key financial reports, performance metrics, and client feedback to make informed, data-driven decisions. Key Performance Indicators (KPIs): Track and analyze KPIs such as revenue, customer retention, service sales, and satisfaction scores to assess the spa's success.

Report Generation:

Generate detailed reports on financial performance, marketing efforts, and operational efficiency for ownership and senior management. Ensure smooth use and optimization of scheduling, CRM, and POS systems (e.g., Aesthetic Record, Square, or similar) to enhance efficiency and data tracking.\" 8.

Continuous Improvement & Education Ongoing Education:

Stay up to date on industry trends, new treatments, and regulatory changes, while ensuring the staff receives continuous training.

Professional Development:

Attend trade shows, workshops, and industry conferences to build professional networks and ensure the business stays competitive. 9. Ideal Qualities of a

Medical Spa Manager Leadership:

Capable of leading by example, motivating, and inspiring the team to achieve excellence.

Customer-Focused:

Always puts the client experience at the forefront of decision-making. Attention to

Detail:

Manages multiple responsibilities with precision and focus, ensuring no details are overlooked.

Problem Solver:

Quick to identify issues and implement effective solutions.

Sales-Oriented:

Strong ability to drive revenue through effective sales strategies and customer relationship management.

Industry Knowledge:

Well-versed in medical spa treatments, technologies, and regulations.

Coachable & Growth-Oriented:

Open to feedback and always looking for opportunities to grow professionally and personally. Self-starter, takes initiative and follows through with tasks. Has a clear sense of closed loop communication.

Flexible & Resilient:

Able to adapt to changing demands and maintain a calm, even-keeled demeanor as a leader. Application Question(s): What attracts you to Wisdom & Youth MedSpa? Please list an example of a time you had to deal with a difficult client, team member, etc. How did you approach this difficult situation and what was the outcome?

Pay:

$70,000.00 - $85,000.00 per year

Benefits:

401(k) Employee discount Paid time off Application Question(s): What attracts you to Wisdom & Youth MedSpa? Please list an example of a time you had to deal with a difficult client, team member, etc. How did you approach this difficult situation and what was the outcome?

Work Location:

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Find & Apply For Medical Office / Practice Manager Jobs in Shelton, Connecticut

Area Practice Manager - Medical