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Job Summary:

The Clinical Care Coordinator supports value-based care initiatives by assisting with care management, chronic disease monitoring, and coordination of services across the healthcare continuum. This role focuses on improving patient outcomes, reducing care gaps, and supporting quality performance through proactive patient engagement and collaboration with interdisciplinary teams. Preferred Qualifications Experience with Chronic Care Management (CCM) programs Experience in FQHCs, primary care, or population health settings Familiarity with value-based care models and quality metrics It's a great place to work! At ILCAO we consider our team members to be more than just an employee, they are a highly valued part of our organization. To show our appreciation and the value we place on our team members we offer competitive pay and a long list of benefits.

Here are a few:

Medical Insurance Company paid single Dental and Vision coverage Paid holidays Personal days Vacation time Sick time 403b with company match Reports to: Director of Healthcare Operations Position Purpose The Senior Behavioral Health Manager provides clinical, operational, administrative, and strategic leadership for Behavioral Health services across Family Medical Centers (FMC). The position leads and develops Behavioral Health staff, ensures effective and compliant service delivery, advances integrated care, monitors performance and access, and supports the quality, sustainability, and growth of Behavioral Health programs. The Manager serves as a working clinical leader , balancing direct patient care with staff supervision, program management, operational oversight, quality improvement, and organizational collaboration. 1. Clinical Leadership & Practice Key Responsibilities Provide clinical leadership, consultation, and support to Behavioral Health clinicians within the scope of professional licensure. Provide direct behavioral health services, including assessment, diagnosis, treatment planning, intervention, care coordination, and referral. Maintain an appropriate clinical caseload while balancing leadership and administrative responsibilities. Promote evidence-based, trauma-informed, culturally responsive, and patient-centered care. Support consistent clinical standards, workflows, protocols, and treatment practices across FMC locations. Participate in case consultation, multidisciplinary meetings, care planning, and clinical initiatives. Monitor clinical practices and identify opportunities to improve patient outcomes and continuity of care. Model professional, ethical, collaborative, and patient-centered clinical practice. Key Competencies Clinical expertise and judgment Evidence-based behavioral health practice Trauma-informed care Clinical consultation Assessment and treatment planning Risk identification and clinical decision-making Professional ethics and scope of practice Patient-centered care Cultural responsiveness Clinical quality and accountability 2. Behavioral Health Integration & Interdisciplinary Collaboration Key Responsibilities Strengthen integration of Behavioral Health with primary care through team-based care, warm handoffs, screenings, consultation, and care coordination. Develop collaborative workflows between Behavioral Health clinicians, PMHNPs, primary care providers, and other care team members. Facilitate communication and consultation between therapy and psychiatric medication management. Promote continuity of care and reduce fragmentation between behavioral health services. Partner with the Medical Director and PMHNPs to identify clinical and operational gaps. Participate in interdisciplinary case consultation and care planning. Establish clear communication pathways among Behavioral Health, primary care, psychiatric services, and support services. Promote a unified Behavioral Health team focused on shared patient care, quality, access, and organizational goals. Key Competencies Integrated behavioral health Interdisciplinary collaboration Care coordination Clinical communication Consultation Team-based care Warm handoff processes Systems thinking Relationship building Conflict resolution Collaborative problem-solving 3. People Leadership, Supervision & Workforce Development Key Responsibilities Provide administrative and clinical supervision, coaching, mentoring, and performance management for Behavioral Health staff. Establish clear expectations related to productivity, access, documentation, quality, compliance, teamwork, and patient care. Conduct regular performance feedback and development activities. Identify training, professional development, and workforce needs. Participate in recruitment, interviewing, onboarding, retention, succession planning, and workforce planning. Address performance, attendance, conduct, and operational concerns in collaboration with Human Resources and organizational leadership. Monitor staffing levels, workloads, coverage, and service capacity. Ensure staff maintain appropriate licensure, credentialing, privileging, certifications, and continuing education. Build a culture of accountability, psychological safety, collaboration, professional growth, and patient-centered service. Key Competencies People leadership Clinical supervision Coaching and mentoring Performance management Employee development Recruitment and retention Workforce planning Accountability Delegation Difficult conversations Conflict management Team development Succession planning 4. Behavioral Health Operations & Access Management Key Responsibilities Provide day-to-day operational leadership for Behavioral Health services. Monitor appointment availability, access, wait times, no-shows, patient volume, provider capacity, and productivity. Establish and monitor operational and productivity expectations in collaboration with organizational leadership. Evaluate staffing and service delivery needs based on demand, clinical need, access, productivity, and resources. Conduct regular operational rounding across FMC locations. Identify workflow inefficiencies and implement process improvements. Maintain appropriate staffing coverage and continuity of care during vacancies, absences, and periods of increased demand. Monitor operational performance and communicate trends, barriers, risks, and recommendations to the Director of Healthcare Operations. Support implementation and evaluation of operational changes affecting Behavioral Health. Key Competencies Operational management Access management Workflow optimization Capacity planning Productivity management Resource allocation Performance monitoring Process improvement Change management Prioritization Problem-solving Multi-site leadership 5. Quality, Compliance & Regulatory Leadership Key Responsibilities Ensure Behavioral Health operations align with applicable HRSA Health Center Program requirements, FTCA requirements, state and federal regulations, payer requirements, and FMC policies. Support organizational readiness for HRSA Operational Site Visits, audits, quality reviews, and regulatory activities. Support applicable UDS reporting and Behavioral Health-related organizational reporting. Monitor compliance with documentation, credentialing, privileging, quality, and risk-management requirements. Partner with Quality and Compliance to identify risks and implement corrective and performance improvement activities. Reinforce appropriate documentation, coding, billing, and regulatory practices. Identify and escalate compliance, clinical risk, and patient safety concerns appropriately. Promote consistent adherence to policies, procedures, clinical standards, and regulatory expectations. Key Competencies Regulatory compliance HRSA Health Center Program knowledge FTCA awareness UDS knowledge Risk management Quality assurance Patient safety Documentation compliance Credentialing and privileging Audit readiness Regulatory interpretation Corrective action planning 6. Data, Performance & Continuous Improvement Key Responsibilities Use clinical, operational, quality, productivity, access, financial, and patient experience data to evaluate Behavioral Health performance. Establish and monitor meaningful performance indicators. Identify trends, gaps, barriers, and opportunities for improvement. Develop and implement performance improvement initiatives. Monitor outcomes of workflow and program changes. Provide regular performance updates and recommendations to organizational leadership. Support quality improvement initiatives across Behavioral Health and integrated care. Use data to inform staffing, resource allocation, access, and program development decisions. Key Competencies Data interpretation Performance management Quality improvement Continuous improvement KPI development and monitoring Trend analysis Root-cause analysis Evidence-based decision-making Outcome measurement Performance reporting Strategic problem-solving 7. Financial, Revenue Cycle & Resource Management Key Responsibilities Collaborate with Healthcare Operations, Finance, and Revenue Cycle to monitor Behavioral Health financial performance. Participate in budget development and resource planning. Evaluate staffing, technology, supplies, and other program resource requirements. Monitor documentation, coding, billing, visit types, and reimbursement practices. Identify opportunities to improve operational efficiency and financial performance. Evaluate resource utilization in relation to patient volume, clinical demand, access, and productivity. Make recommendations regarding staffing and resource allocation. Support financially sustainable service delivery while maintaining quality and access. Key Competencies Budget management Financial stewardship Revenue cycle awareness Productivity management Resource allocation Cost-conscious decision-making Staffing analysis Operational efficiency Sustainability planning 8. Program Development & Strategic Leadership Key Responsibilities Identify opportunities to expand and strengthen Behavioral Health services. Develop and implement new programs, workflows, policies, protocols, technologies, and service delivery models. Evaluate community, patient, workforce, and organizational needs. Support strategic planning for Behavioral Health services. Participate in grant, partnership, and funding opportunities as assigned. Identify emerging service needs and recommend appropriate program responses. Promote evidence-based practices and innovation. Support the long-term effectiveness, sustainability, and growth of Behavioral Health services. Key Competencies Strategic thinking Program development Innovation Organizational planning Community needs assessment Change leadership Project management Sustainability planning Systems thinking Initiative and accountability 9. Community Partnerships & External Collaboration Key Responsibilities Develop and maintain relationships with hospitals, schools, courts, community organizations, behavioral health and substance use providers, and referral partners. Strengthen referral pathways and continuity of care. Represent Behavioral Health at organizational, community, and professional meetings. Collaborate with Marketing and Outreach to support awareness and appropriate utilization of Behavioral Health services. Identify community resources that support patient needs. Serve as a Behavioral Health subject matter resource within the organization and community. Key Competencies Community engagement Partnership development External relationship management Referral network development Communication Public representation Resource navigation Collaboration Advocacy for patient-centered services 10. Communication, Relationship Management & Organizational Leadership Key Responsibilities Maintain effective communication with Behavioral Health staff, medical providers, PMHNPs, organizational leaders, and support departments. Communicate operational, clinical, staffing, quality, compliance, and patient-care concerns appropriately. Facilitate communication across departments and locations. Build trust and maintain productive relationships with employees and organizational partners. Promote transparency, accountability, professionalism, and collaboration. Serve as a Behavioral Health resource for organizational leadership. Translate organizational priorities into actionable expectations for Behavioral Health staff. Key Competencies Executive communication Active listening Relationship management Emotional intelligence Facilitation Stakeholder engagement Conflict resolution Professional communication Influence and collaboration Organizational awareness 11. Patient-Centered & Equity-Focused Leadership Key Responsibilities Promote patient-centered Behavioral Health services that are responsive to individual needs and circumstances. Support trauma-informed and culturally responsive practices. Promote equitable access to Behavioral Health services. Identify barriers to care and collaborate on strategies to improve access and continuity. Consider the needs of underserved, uninsured, and underinsured populations in program planning. Promote respectful, inclusive, and compassionate interactions with patients and families. Incorporate patient experience and feedback into service improvement. Key Competencies Patient-centered leadership Trauma-informed practice Cultural responsiveness Health equity awareness Patient advocacy Access improvement Service orientation Compassionate leadership Inclusive practice 12. Professional Accountability & Clinical Governance Key Responsibilities Maintain current professional licensure and required credentials. Ensure professional practice remains within applicable scope of licensure and organizational policies. Maintain continuing education and professional development requirements. Promote ethical and legally compliant practice. Support credentialing, privileging, documentation, and professional standards. Model accountability, integrity, professionalism, and responsible clinical leadership. Escalate clinical, ethical, regulatory, or operational concerns through appropriate organizational channels. Key Competencies Professional accountability Ethical practice Clinical governance Scope-of-practice awareness Professional integrity Credentialing compliance Risk awareness Sound judgment Reliability Core Leadership Competency Profile In addition to the functional competencies above, the Senior Behavioral Health Manager should demonstrate the following enterprise-level competencies : Core Competency Expected Behavioral Demonstration Strategic Leadership Connects Behavioral Health priorities to organizational goals and long-term sustainability. People Leadership Develops staff, establishes accountability, provides feedback, and builds high-functioning teams. Clinical Leadership Applies sound clinical judgment while supporting consistent standards of practice. Operational Excellence Creates efficient workflows and monitors access, capacity, productivity, and service performance. Quality & Safety Uses data and evidence to improve quality, compliance, patient safety, and outcomes. Collaboration Builds effective partnerships across Behavioral Health, primary care, PMHNPs, and administrative functions. Change Leadership Guides staff through organizational, operational, clinical, and technology changes. Data-Driven Decision Making Uses performance and financial information to identify problems and guide action. Communication Communicates clearly with staff, providers, leaders, patients, and external partners. Patient-Centeredness Keeps patient needs, access, experience, continuity, and outcomes central to decision-making. Regulatory Stewardship Maintains awareness of HRSA, FTCA, payer, state, federal, and organizational requirements. Resource Stewardship Balances quality and access with responsible use of staffing and financial resources. Community Partnership Develops relationships that strengthen referral networks and community-based care. Professional Integrity Demonstrates ethical conduct, accountability, confidentiality, and professional responsibility.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as organizational needs change. Family Medical Centers is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with applicable federal, state, and local news.

JOB DESCRIPTION ACKNOWLEDGMENT & SIGNATURE I

acknowledge that I have reviewed and understand the responsibilities, expectations, and competencies associated with the Senior Behavioral Health Manager position. I understand that this job description describes the general nature and level of work expected and that responsibilities may be modified as organizational needs change.

Employee Signature:

_________________________________________

Date:

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Find & Apply For Medical Office / Practice Manager Jobs in Ironton, Ohio

SENIOR BEHAVIORAL HEALTH MANAGER