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Now viewing: Front Office Manager
MO
Mid Ohio Podiatry
Front Office Manager
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Job Description
Overview We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. This pivotal role involves overseeing daily front office functions, managing guest relations, and coordinating with various departments to maintain a seamless and welcoming environment. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to handle multiple responsibilities with enthusiasm and professionalism. Join us to be the face of our establishment, inspiring your team and creating memorable stays for our guests. Responsibilities Supervise and coordinate front desk activities, ensuring efficient check-in and check-out processes Lead, motivate, and develop front office staff to deliver outstanding guest service Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring satisfaction Oversee reservation systems, including hospitality booking platforms and POS (Point of Sale) systems for transactions Maintain accurate financial records related to guest billing, payments, and refunds Ensure the cleanliness, organization, and safety of the front desk area in compliance with health standards Handle conflict management situations with professionalism and tact to uphold a positive environment Facilitate communication between guests and other hotel departments such as housekeeping, food service, and maintenance Support team leadership by training new staff on customer service protocols, manual handling, heavy lifting safety, and hotel policies Requirements Strong customer service skills with the ability to manage guest relations effectively Knowledge of POS systems for processing credit card payments accurately Excellent conflict management skills with a calm demeanor under pressure Strong team leadership qualities with the ability to motivate staff and foster a collaborative environment Join us as a Front Office Manager where your energy fuels exceptional guest experiences! Your leadership will shape memorable stays while you grow professionally in a vibrant hospitality environment.