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Receptionist Required Skills & Competencies Customer Service Excellence:

Ability to provide a welcoming, professional, and patient-centric experience.

Communication:

Strong verbal and written communication skills, with the ability to relay information accurately.

Multitasking:

Capable of handling multiple priorities in a fast-paced environment.

Financial Acumen:

Basic understanding of medical billing, payment collection, and office expense monitoring.

Scheduling & Coordination:

Knowledge of medical appointment scheduling best practices and patient workflow management.

Administrative Proficiency:

Ability to use electronic health record (EHR) and practice management (PM) systems, manage records, and ensure compliance with HIPAA.

Problem-Solving:

Ability to identify and resolve patient and operational issues effectively.

Professionalism & Confidentiality:

Adherence to HIPAA regulations and workplace ethics. Receptionist Duties & Responsibilities Patient Services & Front Desk Operations Greet and assist patients and visitors in a courteous and professional manner. New Patient Registration Patient Full Name and DOB Contact Information Insurance Information Demographics Check-in patients: Verify and update insurance and demographic information. Ensure all required forms are completed. Collect and process copays and outstanding balances. Monitor waiting area and communicate delays or issues to clinical staff. Answer multi-line phone calls within 3-4 rings and professionally: Transfer calls to the appropriate staff. Take and relay accurate messages, including patient details and callback information.

Schedule appointments following practice guidelines:

Confirm patient identity using account details and DOB. Verify patient contact information and provider details. Ensure efficient use of provider schedules and appointment slots.

Check-out patients:

Accept appropriate payments and process charges. Schedule follow-up visits per provider recommendations. Assist with clerical tasks such as filing, scanning, and records management. Collect patient financial responsibility at the time of service, including copays, deductibles, and outstanding balances. Monitor and balance daily transactions Close and reconcile cash and payment batches at the end of each day. Receptionist Qualifications, Education and Experience Education & Certification High School diploma or equivalent required. Certification in Medical Office Administration is preferred. Experience Minimum of one year of experience in a medical office setting preferred. Experience handling scheduling, insurance verification, and patient billing is a plus.

Professional Expectations Supervision & Teamwork:

Ability to work under the direction of the practice manager and physicians.

Cooperation & Initiative:

Willingness to take on additional responsibilities to improve office operations.

Professionalism:

Maintain a friendly demeanor and less than three customer complaints per year.

Attendance & Punctuality:

Arrive on time, adhere to scheduled hours, and comply with attendance policies. Physical Demands Ability to sit, stand, and walk for extended periods. Frequent stooping, bending, and reaching to access files and office equipment. Ability to lift up to 20 pounds occasionally. Work Environment 90% indoor office environment, occasional outdoor tasks. Exposure to standard medical office conditions, including minimal bloodborne pathogen risk. Medium risk of eye strain and repetitive motion injuries from computer use. Materials & Equipment Used Multi-line telephone system Computer with EHR Printer, copier, scanner, and fax machine Office supplies and financial processing tools Additional Notes This role requires full access to EHR and PM systems and must comply with all HIPAA requirements. The job description outlines key responsibilities but may evolve based on practice needs. EEO Statement PriMED Physicians provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by the state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. 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Find & Apply For Medical Secretary Jobs in Huber Heights, Ohio

Medical Receptionist