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FAMILY PRACTICE MEDICAL OFFICE MEDICAL SECRETARY

Full time or Part time Both positions at

Hazleton Pediatrics & Freeland Medical & Dental Job Description:

General Description (Job Summary) : The Front Desk is responsible for front desk operations including patient check-in/check-out, scheduling, insurance verification, and assisting with sliding fee program. Ensures efficient patient flow and excellent customer service. Education, Training and Experience (Qualifications) :

• High School Diploma required
• Medical office experience required
• Strong communication, organization, multitasking, and computer skills required

Special Skills and Aptitudes:

• Excellent customer service and patient relations skills
• Strong verbal and written communication abilities
• Ability to multitask in a fast-paced environment
• Proficiency in EHR systems and basic computer applications
• Appointment scheduling and calendar management skills
• Insurance verification and payment processing accuracy
• Attention to detail and strong organizational skills

Working Conditions and Other Requirements:

• Ability to sit or stand for extended periods throughout the workday
• Frequent use of computer systems, phones, and office equipment
• Continuous interaction with patients, staff, and the public
• Ability to manage a fast-paced front desk environment with frequent interruptions
• Exposure to confidential information requiring strict adherence to HIPAA regulations

Position Responsibilities:

• Check in and check out patients accurately
• Verify and update insurance information
• Schedule and maintain full patient schedule
• Assist patients with Sliding Fee Discount Program
• Collect payments and co-pays
• Answer phones and triage calls to staff
• Scan and upload documents to EHR
• Always maintain professional customer service
• Enter annual recalls and/or schedule appointments for return visits as indicated by the provider
• Perform necessary tasks for any audit
• Assist with the completion of claim forms, leave of absence forms, return to school or work forms, etc.
• Perform other duties within capabilities as assigned by supervisor or executive staff
• Adhere to all personnel policies in the conduct of personal and employment maters

Benefits:

403(b) AD&D insurance Bereavement leave Dental insurance Disability insurance Employee assistance program Employee discount Family leave Flexible spending account Free parking Health insurance Life insurance Malpractice insurance Paid jury duty Paid sick time Paid time off Retirement plan Vision insurance Application Question(s): We do mandatory drug testing if hired.

Experience:

Medical office: 2 years (Preferred) Customer service: 2 years (Preferred) Medical scheduling: 2 years (Preferred) Medical terminology: 2 years (Preferred)

Work Location:

In person