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Behavioral Health Urgent Care Medical Assistant/Receptionist

MONROE COMMUNITY MENTAL HEALTH AUTHORITY - 2.8

Monroe, MI Job Details Full-time $21.11 - $26.39 an hour 1 day ago Benefits 401(a) Disability insurance Health insurance Dental insurance Pension plan Vision insurance Life insurance Qualifications Trauma-informed care CPI Certification BLS Certification Working with pediatric populations De-escalation techniques Conflict de-escalation High school diploma or GED Emotional safety support Medical assisting Full Job Description

ABOUT THE ORGANIZATION

Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities. Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS

Bi-weekly pay Vacation, sick, and personal time Four medical plans to choose from, eligible first day of hire Dental Vision Aflac Disability and life insurance provided by the Agency, optional buy-ups 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans YMCA corporate discount

DESCRIPTION

The Medical Assistant/Receptionist serves as a vital first point of contact for patients in a fast-paced behavioral health urgent care clinic. This hybrid role combines front-desk administrative responsibilities with clinical support duties to ensure seamless patient flow and high-quality care. The ideal candidate demonstrates compassion, discretion, and efficiency while managing patient intake, scheduling, insurance verification, and basic clinical tasks such as taking vitals and preparing exam rooms. This position requires strong interpersonal skills, attention to detail, and the ability to thrive in a dynamic environment that supports individuals experiencing a mental health crisis. Greet and check in patients with professionalism and empathy, ensuring a welcoming and trauma-informed environment. Schedule follow-up appointments and insurance coverage (if applicable). Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. Take and record vital signs, assist with rooming patients, and prepare observation rooms for providers. Respond to phone inquiries, route messages appropriately, and support coordination of care. Monitor patient flow and communicate delays or urgent needs to clinical staff. Uphold confidentiality and compliance with HIPAA and OSHA regulations. Support crisis response protocols and de-escalation efforts as needed. Maintain cleanliness and organization of the front office and clinical areas. High School Diploma or equivalent required. Graduation from an accredited medical education program and certification as a Medical Assistant in the state of Michigan required. Minimum of one year of job-related experience required. Experience working with consumers have a mental illness or developmental disability and knowledge of psychotropic medications preferred.

Qualifications:

Must be willing and able to work irregular work hours, holidays and weekends. High school diploma or equivalent required. Completion of a Certified Medical Assistant program. Minimum of 1 year of experience in a healthcare or behavioral health setting strongly preferred. Experience working with adults and children is required. Proficiency with EHR systems and Microsoft Office Suite. Strong communication, organizational, and multitasking skills. Ability to remain calm and compassionate in high-pressure or emotionally charged situations. BLS certification required (or must be obtained within 30 days of hire). CPI de-escalation training required (or must be obtained within 30 days of hire). Trauma-informed care training required (or must be obtained within 30 days of hire). MCMHA is a drug-free workplace.