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SUMMARY:

The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company's mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Complete Client Assessment and onboarding packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.

Each care plan shall include:

o Client's functional limitations; o Nutritional needs and food allergies for meal preparation; o Home medical equipment and supplies relevant to the care plan; o Type and schedule of services to be provided, including frequency; o Non-medical tasks requested.

Review care plan with client and caregiver and set expectations for service delivery; ensure client has a printed copy of the care plan is easily accessible in the client's residence.
Supervise client care provided by agency personnel to ensure: o Caregiver review the client's care plan prior to service provision and whenever there is a change in the care plan.

o Caregivers comply with the care plan. o Caregivers implement proper infection control practices. o Caregivers observe, recognize and immediately report changes in the client's service needs or condition. o Caregivers are familiar with and implement emergency procedures for clients. o Caregivers possess the necessary skills required for service needs. o All necessary supplies and equipment are available on-site for safe client care. o Provided services fall within the scope of the agency's license.

Regularly communicate with the client and/or designated client representative to follow-up on service delivery and ensure client satisfaction.
Perform in-home client support visits as needed to ensure client's needs are meeting standard of care
Perform scheduled supervisory visits per state regulations to ensure the client's needs are being met.
Document supervision of client care on the appropriate form and/or in the online management system in accordance with agency policies and procedures.
Conduct reassessments according to the agency's established frequency and as needed due to a change in client condition or recent event.
Participate in coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency or facility.
Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third party services.
Investigate issues related to client care and client or employee well-being.
Ensure client records are current and properly maintained in accordance with agency policies and procedures.
Provide needed training and education to staff in the client's home, via telephone and/or in the agency office.
Report pertinent client and employee information to agency staff for effective service delivery, matching and scheduling of caregivers, and ongoing client and employee management per company policy.
Complete evaluations for caregivers by deadline assigned by HR department.
Provide supervision of caregivers through coaching and direct oversight of prevision of care. o Including regular voice to voice and in person communication with caregivers assigned to clients.
Report any caregiver violations of policy and procedure to HR department and ensure that proper charting is made in CRM system.
Assist with creating invoices for clients, which includes reviewing shifts to make sure hours of clock in and clock out are correct, billing rate is correct, and mode of invoice (e-mail/mail) is correct.
Ensure client profile is put into CRM system per agency policy.
Rotated On Call Supervisor duties required.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Two years of experience in home care, home health or related field.
A reliable means of transportation with current insurance and a valid driver's license.
Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers and other professionals.
Must possess impeccable follow up and attention to detail and be able to exercise initiative, problem solving skills.
Advocate on behalf of clients and families to ensure they are receiving proper care.
Passionate about helping others live with dignity.
Willingness to be a team player.
Must present a positive and professional business image.
Must pass a criminal background check.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required.

PHYSICAL AND ENVIROMENTAL DEMANDS

Travel to client's place of residence using a reliable means of transportation.

o To include travelling to and working in private homes, community settings and hospitals.

CLASSIFICATION

Non- exempt.

POSITION TYPE & EXPECTED HOURS OF WORK

Full Time.
Monday thru Friday 8:00 A.

M. to 5:00 P.M. with occasional after hours and weekend work as needed.

ORGANIZATIONAL RELATIONSHIP

Reports directly to Operations Director.

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.ent!

Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

home care or related : 2 years (Required)

Work Location:

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Care Manager