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Oversee after-hours clinical operations, staffing, scheduling, and workflow management.

Serve as an escalation resource for complex clinical and operational issues.

Ensure effective communication and care transitions between after-hours and daytime teams.

Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance.

Support recruitment, onboarding, retention, and development of after-hours staff. Quality, Utilization & Compliance Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance.

Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities.

Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes.

Develop corrective action plans and performance improvement initiatives when needed.

Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards. Performance Management & Staff Development Conduct routine coaching, performance reviews, and one-on-one meetings.

Monitor productivity, quality scores, documentation standards, and operational metrics.

Support continuing education, competency development, and leadership growth.

Address performance concerns in partnership with Human Resources and clinical leadership. Communication & Collaboration Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners.

Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner.

Facilitate team meetings, education sessions, operational updates, and quality reviews.

Promote a culture of accountability, collaboration, and continuous improvement.

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Find & Apply For Nursing Manager / Supervisor Jobs in North Palm Beach, Florida

Nurse Practitioner Clinical Manager, Telehealth & After-Hours Services