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Healthcare
Optician
Lewisburg, WV
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The Eye Center of Greenbrier Valley is seeking an optician who is highly motivated, energetic and detail oriented. Individual must enjoy working with people. Computer, communication and interpersonal skills are a must!
Duties and Responsibilities:
Provide exceptional customer service Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges Compute and process payment transactions/refunds using in-house Point of Sale system Perform other administrative tasks as assigned Process insurance claims Maintain up-to-date knowledge of products Create and maintain patient files, following company and HIPAA policies regarding confidentiality. Input customer information into computer system Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings) Take necessary measurements (i.e. measuring the patient's pupillary distance) Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.) Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly Educate patient on how best to care for their glasses Adjust/repair damaged frames, replace nose pads, missing screws, and restring frames Price, stock and organize merchandise
Skills and Abilities:
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift) Ability to occasionally stoop, bend, kneel, crouch, reach, and twist Ability to lift, carry, push, and/or pull up to approximately 25 lbs Must possess excellent fine motor skills Ability to operate basic office equipment Ability to communicate clearly and concisely, both orally and in writing Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly Ability to multi-task Ability to identify and solve problems, and facilitate problem solving Attention to detail Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist Ability to deal with stressful situations such as dissatisfied customers Ability to establish and maintain effective working relationships with fellow employees
Working Environment:
High level of interaction with general public Work is independent and with patients Environment is often fast-paced and deadline oriented Work with small manual tools (screwdriver, pliers, etc.) on a regular basis
Education and Experience Requirements:
High School Diploma or Equivalent Experience working in retail, customer service, or sales Experience working in the optical industry Benefits PTO Employee benefits
