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Patient Advocate / Navigator
Tustin, CA

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Spinal Performance

Treatment Consultant

Job Description

If you've outgrown average sales environments and are looking for a place where performance, leadership, and results are recognized, keep reading. You're someone who loves building relationships, earning trust, overcoming objections, and helping people make important decisions for their health. You thrive in accountability, enjoy measurable goals, and believe consistent follow-up is what separates average salespeople from great ones. You're not looking for another job. You want a long-term career stability where your work matters, your ideas are valued , and your performance directly impacts the growth of the business. [By the way! If you apply to this position, we'll instantly send you a direct message here inside your Indeed portal to answer 3 simple questions. Respond back, otherwise you won't be considered. Talk soon!] About the Role This is a full-cycle consultative sales position . You'll guide prospective patients from their first inquiry through treatment acceptance while continuing to build long-term relationships through retention, reactivation, and ongoing patient care. This role is ideal for someone who enjoys sales, genuinely cares about people, and wants to make a measurable impact every day. About The Company We help people suffering from neck pain, back pain, headaches, sciatica, and poor posture avoid drugs, injections, and surgery through advanced, non-surgical spinal remodeling procedures—helping them get back to living, working, and doing the things they love. Our approach utilizes Chiropractic BioPhysics® (CBP®), one of the most scientifically researched chiropractic techniques in the world, backed by over 380 peer-reviewed scientific publications that has helped 1000's . What We're Building & You Will Be A Part Of Currently serving hundreds of patients each month and growing. Approximately $1M+ annual practice , scaling toward $3M+ . Planning expansion into multiple locations throughout Orange County. What You'll Do Own the complete sales process—from lead generation, speed-to-lead, lead nurturing, consultation, treatment acceptance, financial discussions, follow-up, retention, reactivation, referrals, and long-term wellness care. Build trust, educate patients, overcome objections, and confidently guide them toward the best decision for their health. Deliver a world-class patient experience that makes every patient feel genuinely cared for, valued, and excited to continue their care. Who Excels Here This role is for someone who: Naturally builds rapport and earns people's trust. Loves connecting with people from all walks of life. Is energized by meaningful conversations and helping people make confident decisions. Is comfortable discussing finances and asking for commitment after earning trust. Doesn't take rejection personally—they use it as an opportunity to learn and improve. Thrives in a performance-driven environment with clearly defined goals and accountability. Is highly organized, dependable, and follows through. Welcomes coaching and is committed to continuous personal and professional growth.
How Success Is Measured:
High performers want to know how success is defined. In this role, you'll be measured by clearly established KPIs, including: New patient conversion Treatment acceptance Lead response time Follow-up consistency Patient retention Patient reactivation Overall patient experience Qualifications Minimum 2 years of proven consultative sales experience with a history of meeting or exceeding performance goals required. Exceptional interpersonal, communication, and relationship-building skills. Comfortable discussing finances and guiding patients through investment decisions. Confident handling objections while maintaining empathy and professionalism. Highly organized with excellent time management and follow-through. Coachable, accountable, and goal-oriented. Healthcare, chiropractic, dental, or patient coordination experience is preferred—but proven sales success and exceptional people skills are what matter most. What We Offer Health, Dental & Vision Insurance 401(k) Paid Time Off Paid Sick Leave Ongoing coaching and professional development Opportunities for advancement A structured, high-performing culture built on accountability and excellence The opportunity to build a meaningful career while helping change patients' lives every day
Schedule:
Monday, Tuesday, Wednesday & Friday:
9:00 AM - 6:00 PM .
Thursday:
9:00 AM - 1:00 PM This position also includes scheduled remote lead follow-up on weekends to ensure timely responses to new patient inquiries. This Role Isn't for Everyone. If you're looking for a position where you simply answer phones and check patients in, this probably isn't the right fit. If you're someone who thrives on building relationships, embraces accountability, enjoys consultative sales, and wants to be surrounded by a team that values excellence, we'd love to meet you.
Final Note:
WHY US?! We Believe Culture & Growth Are Everything. Before applying take a look at how we operate, the type of patients we serve, and the standard we hold. If you align with what we do, apply now!
Instagram:
https://www.instagram.com/spinalperformance/
Website:
www.spinalperformance.com
Fun Videos of Our Culture:
https://www.instagram.com/reel/DSqAVzLCWAm/?igsh=NTc4MTIwNjQ2YQ== https://www.instagram.com/reel/DRdTxslEh7d/?igsh=NTc4MTIwNjQ2YQ== https://www.instagram.com/reel/DWhCi22D8Z8/?igsh=NTc4MTIwNjQ2YQ== https://www.instagram.com/reel/DWPBFx_DLgQ/?igsh=NTc4MTIwNjQ2YQ== https://www.instagram.com/reel/DVrEsgnjS7Q/?igsh=NTc4MTIwNjQ2YQ==
Pay:
$31.00 - $35.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you comfortable working in a role where your performance is measured by patient conversions and retention? Are you comfortable discussing treatment plans and financial options with patients? What is the highest-value product or service you have personally sold? Please include the approximate dollar amount and what you were selling.
Experience:
Sales:
3 years (Required)
Work Location:
In person