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Pharmacy Manager / Director
Garden Grove, CA
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Manages the day to day operations of the pharmacy as designated Pharmacist In Charge for the pharmacy. Reviews prescriptions, verifies filled prescriptions prior to dispensing according to state and federal laws and regulations. Supervises and provides training for Pharmacy Technicians, Clerks, Interns, and Delivery Personnel. Participates in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Answers questions and provides information to pharmacy customers on drug interactions, side effects, dosage and storage of pharmaceuticals. Provides Patient Counseling on prescriptions. Maintains records and provides financial and operational reporting to management as directed and in accordance with applicable law. Makes decisions to purchase medications and maintain inventory cost effectively in conjunction with wholesalers and sales personnel. Ensures pharmacy operates in accordance with all State Board of Pharmacy requirements, and pharmacy policies and procedures. Participates in review and updating of policies and procedures as needed. Marketing and promotion of pharmacy services to nearby clinics and medical offices. Provides excellent customer service to patients and medical offices, health plans, medical facilities, and maintains such customer relationships. Leads pharmacy in obtaining and maintaining status with applicable accrediting bodies.
COMPETENCIES/SKILLS
Analytical
Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Problem Solving
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills
Pursues training and development opportunities; Strives to continuously build knowledge and skills. Customer Service
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality. Oral Communication
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication
Writes clearly and informatively; Able to read and interpret written information. Teamwork
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust. Adaptability
Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results; Able to deal with frequent change, delays, or unexpected events. Delegation
Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities. Leadership
Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.
; Continually works to improve supervisory skills. Quality Management
Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen
Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity
Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports affirmative action and respects diversity; Builds a diverse workforce. Ethics
Treats people with respect; Works with integrity and ethically; Upholds organizational values. Strategic Thinking
Understands organization's strengths and weaknesses; Analyzes market and competition; Adapts strategy to changing conditions. Professionalism
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality. Safety and Security
Observes safety and security procedures; Reports potentially unsafe conditions. Attendance/Punctuality
Is consistently at work and on time; Ensures work responsibilities are covered when absent. Certificates, Licenses, Registrations
Current Pharmacist License (Must be in good standing) Education and/or Experience
B.S. in Pharmacy or Pharm D. and two to four years related experience and/or training in a retail pharmacy setting. Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills
To perform this job successfully, an individual should have knowledge of Pharmacy Management Software
Digital RX is a plus. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, and/or feel. Stand for long periods of time, walk, and regularly lift and/or move up to 25 pounds. The employee is required to communicate by speaking, the employee is required to listen to the needs of co-workers and/or customers and have the ability to write and communicate information to other co-workers. The employee is frequently required to climb on a small ladder, reach with hands and arms, frequent bending stooping and kneeling. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Employees are required to work indoors and occasionally travel outside where the elements may be hot or cold. Employee may be occasionally in an environment where dust particles, and various other particles are part of the air. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet/soft to medium/moderate volume.