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Address:

4051 SOUTHERN

BLVD SE,RIO RANCHO,NM,87124-02069-05158-S

\nJob

ID 1853637BR

Job Type:

Full-time Store Type:

Non-Specialty\n

\nOverview\nKey Traits\nTestimonial\nResponsibilities\nTrending\nBenefits\nJob Alerts\nWhen you step behind the counter as a pharmacy operations manager, you'll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we'll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You'll get the tools and support you need to move your career forward. And we can't wait to you see how far you can go.\n

Shifts:

Full-time or part-time, Weekends, Days, Nights\n

Job Level:

Entry-level\n

Travel:

None\n

Salary:

Hourly\nKey Traits\nWhat makes a great pharmacy technician at Walgreens? We're always looking for that special something - those qualities that set a Walgreens team member apart from the rest. Take a look and see how you match up.\nCommunicator\nCompassionate\nDetail-oriented\nTrustworthy\nProblem Solver\nResponsible\nI've come a long way in the past 10 years and am a completely different person because of this company and the opportunities I have been given working for them. I can't wait to see where I am in another decade.\nJesse J., Sr. Certified Pharmacy Tech\nPharmacy Operations Manager\nJob

ID 1853637BR

\nWhere state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.\nResponsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.\nResponsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.\nCustomer Experience\nEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.\nDevelops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.\nOperations\nResponsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.\nWithin the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.\nAt the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.\nManages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.\nUnder the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.\nAccountable for completion of non-clinical patient calls.\nDrives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.\nUnder supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.\nMaintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.\nCommunicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.\nEnsures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.\nAssists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.\nManages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.\nPeople & Performance Management\nLeads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.\nAccountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.\nAccountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.\nAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.\nEnsures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.\nTraining & Personal Development\nMaintains PTCB certification through the designated PTCB training program and/or state required certification/registration.\nMaintains and enhances current knowledge and skills related to pharmacy and healthcare.\nObtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.\nSeeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.\nCommunication\nCommunicates with pharmacy team, relaying messages from the support center or other key emails as required.\nParticipates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager\nBasic Qualifications\nHigh School Diploma, GED, or equivalent.\nPTCB or ExCPT certification (except in Puerto Rico).\nHas one year of work experience as a pharmacy technician in a retail or hospital setting.\nMust be fluent in reading, writing, and speaking English (except in Puerto Rico).\nRequires willingness to work flexible schedule, including evening and weekend hours.\nWillingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)\nPreferred Qualifications\nPrevious people management/ leadership experience.\nPrevious work experience with Walgreens with an Exceeding Expectation on last performance evaluation.\nWe will consider employment of qualified applicants with arrest and conviction records.\nThis information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits\n

Salary Range:

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Address:

BLVD SE,RIO RANCHO,NM,87124-02069-05158-S

ID 1853637BR

Job Type:

Full-time Store Type:

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Shifts:

Job Level:

Travel:

Salary:

ID 1853637BR

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Pharmacy Operations Manager