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ID 352260

Pos. Category Medical Center - Physical Therapy Support Pos.

Type Full Time Recruiter :

Full Name:

First Last Julie Chick Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check-out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians\nUtilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.\nResponsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction.\nWork with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals.\nReport any denials or delays to leadership as needed\nMust ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range\nContact patients who miss an appointment and/or report missed appointment to employer\nDocument any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case\nResponsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation.\nCross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc.\nResponsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPE's), and rooming patients for recheck appointments\nMaintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)\nIn partnership with center leadership, assist with patient flow and volume\nKeep patients informed of expected wait times during all aspects of the center visit\nAssist in maintaining a neat, clean, and orderly appearance throughout the facility.\nFacilitate maintenance and required service on all therapy equipment.\nFollow HIPPA guidelines and safety rules\nComplete reports/logs as assigned by center leadership\nAttend center staff meetings or huddles as required\nParticipate in initial and ongoing training as required\nMay also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Education Level:

High School Diploma or GED Job-Related Experience Customarily has at least six months or more of referral management experience\nPrevious medical office experience preferred\nWorking knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility\nAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions\nOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism\nThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies\nConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility\nAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions\nOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism\nThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies\nDemonstrated effective communication and interaction with employers, patients, providers, and other colleagues\nDemonstrated ability to maintain working relationship with all levels of colleagues\nDemonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications\nStrong teamwork with peers and center leadership team Additional Data 401(k) Retirement Plan with Employer Match\nMedical, Vision, Prescription, Telehealth, & Dental Plans\nLife & Disability Insurance\nPaid Time Off & Extended Illness Days Offered\nColleague Referral Bonus Program\nTuition Reimbursement\nCommuter Benefits\nDependent Care Spending Account\nEmployee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.","type","jobPosting","source","LC","accountId","1431125","organizationName","Concentra, Inc","applicationUrl","https://careers-concentrainc.icims.com/jobs/352260/physical-therapy-support-specialist/job","Ocala, FL","isRemote","location",{"_265":266,"_267":268},"createdAt","2026-09-16T17:27:51.484037300Z","updatedAt","2026-09-17T13:18:44.923Z","publishedAt","2026-09-12T00:00:00Z","expiresAt","2026-10-19T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[175,176,177,178,179,180,181,182,183,184,185,186,187,188,189,190,191,192,193,194,195,196,197,198,199,200,201,202,203],"requiredEducation","high_school","benefitCategories",[168,169,170,171,172,173,174],"isEmailRequired","isPhoneRequired","formattedDescription","

Physical Therapy Support Specialist Concentra, Inc paid time off, tuition reimbursement, 401(k), retirement plan United States, Florida, Ocala 1109 Southwest 10th Street (Show on map) Sep 12, 2026 Physical Therapy Support Specialist

Location US-FL-Ocala Job

ID 352260

Pos. Category Medical Center - Physical Therapy Support Pos.

Type Full Time Recruiter :

Full Name:

Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.

Responsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction.

Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals.

Report any denials or delays to leadership as needed

Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range

Contact patients who miss an appointment and/or report missed appointment to employer

Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case

Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation.

Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc.

Responsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPE's), and rooming patients for recheck appointments

Maintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)

In partnership with center leadership, assist with patient flow and volume

Keep patients informed of expected wait times during all aspects of the center visit

Assist in maintaining a neat, clean, and orderly appearance throughout the facility.

Facilitate maintenance and required service on all therapy equipment.

Follow HIPPA guidelines and safety rules

Complete reports/logs as assigned by center leadership

Attend center staff meetings or huddles as required

Participate in initial and ongoing training as required

May also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications Education Level:

High School Diploma or GED Job-Related Experience Customarily has at least six months or more of referral management experience
Previous medical office experience preferred
Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues
Demonstrated ability to maintain working relationship with all levels of colleagues
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
Strong teamwork with peers and center leadership team Additional Data 401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account

Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

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Physical Therapy Support Specialist

Physical Therapy Support Specialist - Bilingual