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What You'll Do The Concierge Experience:

Welcome high-value cases, discover their concerns, ease dental anxiety, and elevate the standard for every patient touchpoint.

Treatment Presentation & Closing:

Sit down post-exam to translate clinical recommendations into clear next steps, overcome objections, present payment plans (like CareCredit), and secure confident treatment commitments.

Insurance Navigation:

Verify benefits proactively, calculate accurate out-of-pocket estimates, and demystify confusing copays so patients face zero financial surprises.

Billing & Claims Flow:

Submit clean electronic claims daily, attach clinical narratives/X-rays, follow up on aging claims past 30 days, and maintain clean ledgers with predictable accounts receivable.

Ongoing Patient Advocacy:

Walk beside patients through every stage of their treatment, serving as their dedicated champion and financial guide.

Who Fits Best High EQ & Connection:

You read the room instantly, speak with polished warmth, and make financial conversations feel like collaborative problem-solving instead of a sales pitch.

Detail-Driven & Systematic:

You love clean systems, accurate notes, and the puzzle of maximizing dental insurance benefits to help patients access care.

Backbone & Heart:

You are comfortable discussing money, asking for payment commitments, and resolving billing questions firmly yet with deep empathy.

Background:

Experience in treatment coordinating, CDT dental billing, high-end guest services, or luxury retail/hospitality is ideal. We will train the right candidate on our practice systems.

Why You'll Love It Here Predictable Lifestyle:

Keep the meaningful human connection of hospitality without the late nights, weekend shifts, or holiday chaos.

Uncapped Upside:

$26.00+/hour base plus performance-based incentives tied directly to case acceptance and practice success.

Great Benefits:

Fully covered LifeTime Fitness membership, 401(k) matching, dental coverage, uniform allowance, paid time off, and quarterly team celebrations.

Real Leadership:

Work closely with Dr. Brzoza in a growth-minded practice built on open communication and zero office drama. Meet the

Team:

Get a feel for our clinic culture in under a minute: Watch Our Team Video https://youtu.be/g-Z0DcClh64 How to Apply Send your resume along with a quick note describing a time you helped a hesitant or overwhelmed customer/patient find a way to say \"yes.\"

Pay:

From $26.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off

Work Location:

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Find & Apply For Recreational Therapist Jobs in Peabody, Massachusetts

Patient Experience Director & Treatment Coordinator — Coastal Dental Arts