Find & Apply For Registrar / Patient Service Representative Jobs in Nenana, Alaska

Job Title MCDHC Operations Technician II Location Nenana, AK, US Organization Name Health Services Job Summary Job Summary:

Job incumbent will work under the supervision of the Mary C. Demientieff Health Clinic Operations Officer to assist with providing operation support services to the Sub-Regional Clinic and staff to assure clinic compliance is met. Incumbent will be stationed at the front desk of the MCDHC performing a variety of tasks to support the daily operations of the clinic and be the initial contact with patients and visitors to the clinic. Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.

Essential Functions Essential Functions:

This list is

ILLUSTRATIVE

ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Representative Duties:

Under the general supervision of the Operations Officer, job incumbents will be assigned the following representative duties:

Administrative Task:

1. Complete and track staff travel authorizations for MCDHC staff. 2. Complete and track purchase requests, purchase orders all TCC forms for daily operations of the clinic. 3. Assist Operations Officer with all reports, projects, and grant requirements - weekly metrics, staff travel, staff trainings, community meetings, etc. 4. Maintain inventory and order office supplies when necessary. 5. Track PCard purchases and receipts. Submit PCard Reports for payment. 6. Schedule meetings and take meeting minutes. 7. Assist with organizing clinic events.

Front Desk:

1. Greeting and welcome all visitors to the clinic in a courteous, helpful and friendly manner. 2. Complete and/or update patient registration within the scope of the Indian Health Services, and grant programs like HRSA. Responsible for requesting documentary proof of eligibility from patients as required. 3. Answer phones, schedule new appointments, check-in scheduled and walk-in appointments. 4. Obtain and verify alternate resource data such as Denali Kidcare, Medicare, Medicaid and other applicable resources for billing purposes. Responsible for obtaining and maintaining accurate and up to date patient demographics information and accurate medical information, which includes Medicare/Medicaid, Denali Kid Care, and private insurance policy information. 5. Communicate patient demographic information with the Business office, HIM's and PRC. Collaborate with the Business office, HIM's and PRC to resolve issues that may take place surrounding patients' demographics and alternate resources. 6. Collect payment for services rendered and submit it to Billing.

Operations:

1. Work with MCDHC Operations Officer to support safe, efficient, effective clinical operations. 2. Assist with janitorial tasks as needed. 3. Help with courier services between clinic, post office, airport and other TCC Facilities. 4. Assist with AAAHC, HRSA and CARF accreditation survey readiness. 5. Help keep walkways clear of snow and ice during winter months. 6. Assist with managing the GSA and Clinic Vehicles. 7. Process outbound/inbound mail.

Other Responsibilities:

1. Performs other related job duties as assigned.

Minimum Qualifications Minimum Qualifications:

1. High School Diploma or GED equivalent. 2. Current State of Alaska Driver's License. 3. Three years' experience working in customer service or patient care setting preferably in an administratively supportive capacity. 4. Computer experience, using various Windows applications. 5. Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirement and State of Alaska background check. Knowledge, Skills and Abilities 1. Collaborative work style with ability to communicate in a culturally sensitive manner with people of diverse backgrounds. 2. High emotional intelligence with priority of service to others. 3. Innovative self-starter, able to prioritize tasks at times in ambiguous circumstances.

Supervision:

No supervisory duties.

Supervision Physical demands:

Mixed travel and sedentary at the desk. Must be able to lift, carry, push, and pull 50 pounds. Position requires standing, walking, sitting, typing, stooping, kneeling, crawling, climbing, balancing, and have good depth perception and color vision. Position requires a lot of reading, handling of material, speaking and adequate hearing ability. Travel to remote rural Alaska villages is required via small twin-engine fixed wing aircraft.

Summation Summary:

This position is fast paced and highly customer services oriented. The incumbent is responsible for helping the MCDHC Operations Officer and the MCDHC Leads in the day-to-day tasks of MCDHC.