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Patient Care Coordinator Empower Pelvic Physical Therapy Tewksbury, MA Job Details Full-time $20 - $22 an hour 18 hours ago Benefits Paid time off Qualifications Professional email communication Computer operation Phone inquiries Phone answering Electronic health records (EHR) management Phone communication Patient management software High school diploma or GED Email support Full Job Description Full-Time Patient Care Coordinator Empower Pelvic Physical Therapy - Tewksbury, MA Do you excel at communication and making people feel comfortable? Empower Pelvic Physical Therapy is growing, and we are looking for a Patient Care Coordinator to join our woman-owned pelvic floor specialty practice. If you are organized, people-oriented, and take pride in creating a welcoming experience, this role is for you. We are seeking a friendly, enthusiastic, and motivated individual who enjoys building relationships with patients. This is not a typical administrative position- it is an opportunity to make a meaningful impact on patients' well-being while working in a fun, supportive environment. The Patient Care Coordinator welcomes patients to the practice and plays a vital role in both the patient experience and the smooth operation of the clinic. This position involves interacting professionally with patients and staff, answering phone calls, managing faxes and emails, scheduling appointments, and maintaining an organized and welcoming office environment. Knowledge of pelvic floor therapy is a plus; however, we are happy to train the right candidate.

Please note:

This is a 32-hour, in-office position located in Tewksbury, MA.

Hours:

Monday 9am-2pm, Tuesday-Thursday 9am-5pm, Friday 9am-4pm with one hour lunch Tuesday-Friday.

Compensation:

$20-22/hour The ideal candidate will: Excel at project and time management, including clinic operations, schedule management, and patient communications. Be dependable, punctual, and a reliable team member. Be a proactive problem-solver who is flexible and thrives in a dynamic environment.

Qualifications and Skills:

High school diploma or equivalent required. Minimum of one year of customer service experience. Ability to navigate multiple computer applications simultaneously. This position will require navigation of EMR and phone system. Commitment to providing an exceptional patient experience and communicating professionally at all times. Comfortable collecting patient information, managing email communications, and speaking with patients over the phone. Eager to learn about pelvic floor physical therapy and confidently communicate about the services and conditions we treat.

To Apply:

Please submit your resume and a detailed cover letter to . In your cover letter, please demonstrate that you have visited Empower Pelvic Physical Therapy's website and explain why you are interested in joining our team.

Please note:

Applications that do not include both a resume and a cover letter addressing these requirements will not be considered.

Pay:

$20.00 - $22.00 per hour

Benefits:

Paid time off

Work Location:

In person