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Position:

Intake Coordinator Program:

Children's Advocacy Center Status:

Full-Time, Hourly Available Shift :

Monday through Friday 8:00am -5:00pm

Description:

Synergy Services Children's Advocacy Center (CAC) provides forensic interviews and family advocacy services to victims of abuse or neglect in Clay, Platte, and Ray Counties. This position will provide initial screening, coordination, and case assignment for all incoming referrals for CAC as well as limited referrals for Family Care therapy that occurs on the CAC campus; may complete data entry for expenses, reporting, and measuring outcomes; and monitor clients and families receiving services onsite.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

Direct Client Services:

Receive and screen referrals for CAC victim services from multidisciplinary team (MDT) members to determine if case is appropriate for forensic interview or other direct services with the agency. Schedule forensic services as deemed appropriate by making contact and coordinating with all involved parties (i.e. victims' families/caregivers, MDT members, Synergy staff) Prepare initial referral information for scheduled services and ensure CAC staff are available and have all pertinent information prior to scheduled services. Monitor and supervise families receiving services onsite at the CAC campus. Administer caregiver and youth surveys to help ensure quality of services. Ensure families are informed of basic service explanations and have all pertinent information prior to initial services and answer their preliminary questions. May be responsible for the data collection, data entry and maintenance of the online client databases; as well as compiling direct service reports as required by VOCA, CSF, and other funders, also including periodic internal program chart audits. Support CAC program with administrative duties including supply orders, Microix entries, and mail collection/distribution. Ensure work space is neat and comfortable for clients and community. Participate in defining program outcomes and maintaining all necessary data to comply with grant related outcome measurement information. Supports client choice in care, engagement and help-seeking skills. Community Relations and Communications Represents and promotes the interests and the image of the program and organization to governmental entities, at all levels, to the local community, to accrediting bodies and to the public at large as needed. Maintain connection and relationship with partner agencies, community stakeholders, and other MDT agency partners to support collaboration and effective implementation of trauma sensitive and trauma aware practices. Supervision and Training Will be knowledgeable of the child abuse investigation process and court system process. Will be knowledgeable of NCA Standards and research supporting the CAC work and advocacy. Participates in supervision with the Program Manager and/or Vice President to discuss successes, barriers or challenges as well as creative solutions and ideas. Participates in professional development and training. Respect the worth of each person by acting with kindness, empathy and cultural sensitivity. Self-Management Respects confidentiality of client/agency. Participation in Performance and Quality Improvement activity is required by each employee. Behaves in honest, fair, and ethical manner; demonstrates consistency in words and actions; models high standards of ethics. Treats others with courtesy, sensitivity, and respect. Assesses and recognizes own strength and challenges and pursues self-development. Deals effectively with pressure; identifies skills to build resiliency in self. Listens effectively and communicates clearly and effectively both orally and in writing. Adapts to new information, changing conditions, or unexpected obstacles. Identifies and analyzes problems; weighs relevance and accuracy of information; generates, evaluates, and recommends alternative solutions.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Principles and Values Team Work :

Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the Synergy team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Strategic Thinking:

Develops strategies to achieve organizational goals; understands organizations' strengths and weaknesses; identifies external threats and opportunities; adapts strategy to changing conditions. Willing to

Grow:

Accepts accountability for mistakes and uses the mistakes as an opportunity to learn about self and to change future behaviors.

Safety and Security:

Observes safety and security procedures; determines appropriate action beyond guidelines; remedies potentially unsafe conditions.

Attendance:

Regular attendance is a requirement of this position. EDUCATION and/or

EXPERIENCE

Bachelor's degree in social work, psychology, criminal justice, or related field preferred; or two to four years related experience and/or training or equivalent combination of education and training.

LANGUAGE SKILLS

Ability to read, analyze, interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community. Ability to effectively present information to management, staff, and/or public groups.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

The employee in this position must have valid driver's license.

OTHER SKILLS AND ABILITIES

The employee must be able to use audio/video equipment and general office equipment, In addition, the employee must be able to use computer software, including Windows, Word for Windows, EXCEL, Access and SPSS 10. Prior experience working in human services field working with children/families, excellent communication skills both written and verbal, and have the ability to work in a cooperative manner with diverse professional groups.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be exposed to the risk of violence and secondary trauma.

ADDITIONAL REQUIREMENTS

Must be at least 20 years of age, pass a background check and Family Care Safety Registry screening, fingerprint screen, drug screen.

Non-Discrimination:

Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.

Benefits:

All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, paid vacation and holidays, sick days and personal holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits. Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. 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Find & Apply For Registrar / Patient Service Representative Jobs in Gladstone, Missouri

Intake Coordinator - Childrens Advocacy Center