Patient Experience Rep.
PERSON CENTERED CARE
Rock Springs , WY Non-Clinical Regular Full Time , Days , Monday
- Friday Posted 08/19/2026 Req # 3925 OUR
CULTURE OF PERSON-CENTERED CARE
At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.
Our Mission:
Compassionate care for every life we touch
Our Vision:
To be our community's trusted healthcare leader
Our Values:
- Be Kind
- Demonstrating compassion, consideration, and thoughtfulness
- Be Respectful
- Being mindful of individual perspectives, priorities and needs
- Be Accountable
- Taking responsibility for our commitments, behaviors, and actions
- Work Collaboratively
- Cooperating with and encouraging each other to achieve a common goal
- Embrace Excellence
- Dedicated to setting standards that meet and exceed expectations
JOB SUMMARY
The Patient Experience Representative serves as the welcoming first point of contact for patients, families, visitors, and community members entering Memorial Hospital of Sweetwater County. This role creates a warm, compassionate, and reassuring environment by offering assistance, directions, and personalized support to ensure individuals feel valued, informed, and at ease throughout their visit. As a front-line ambassador of the Patient Experience department, the position contributes to the hospital's culture of person-centered care by shaping first and lasting impressions and supporting a positive, respectful, and inclusive hospital experience.
JOB QUALIFICATIONS
Education:
High School diploma or Equivalent.
Certifications/Licenses:
N/A Job Knowledge and Skills:
Commitment to providing exceptional customer service and creating a warm, welcoming, and compassionate experience for patients, families, visitors, and community members Strong verbal communication and active listening skills, with the ability to clearly understand needs, answer questions, and provide guidance in a respectful and reassuring manner Ability to remain calm, professional, and courteous in fast-paced or high-pressure situations Demonstrate initiative, reliability, and ability to work independently with minimal supervision in a dynamic healthcare environment Strong interpersonal skills, including the ability to build rapport and interact effectively with individuals from diverse backgrounds Ability to assist patients and visitors with mobility needs while following hospital safety and cleanliness guidelines Ability to learn and navigate hospital departments, services, and layouts to support effective wayfinding and assistance Basic proficiency with computer systems and technology used for communication, documentation, and coordination Ability to maintain confidentiality and handle sensitive information with discretion and professionalism MHSC offers a competitive salary and excellent benefits package including health, dental, vision, retirement, & a generous paid time off program. MHSC is an EEO/AA/Drug and Tobacco Free facility. If you have more questions about this position, please feel free to call the Human Resources department at 307.352.8160. Apply Share Facebook Email Twitter LinkedIn
