Find & Apply For Bell Person / Baggage Attendant Jobs in Alpena, Michigan

Job Overview Join our dynamic hospitality team as an Overnight Bellman, where you will be the welcoming face and first point of contact for our guests during the night shift. In this energetic role, you will ensure a seamless guest experience by providing exceptional customer service, assisting with luggage and transportation needs, and maintaining the safety and security of our property. Your enthusiasm and professionalism will help create memorable stays for our guests while supporting the smooth operation of the front desk and guest services during overnight hours. This paid position offers a fantastic opportunity to develop your hospitality management skills in a vibrant hotel environment. Responsibilities Greet guests warmly upon arrival, offering assistance with luggage, directions, and hotel information to foster a welcoming atmosphere Assist guests with transportation arrangements, including shuttle services and parking inquiries Maintain security protocols by monitoring hotel entrances, exits, and public areas during overnight hours Support the front desk team by handling guest inquiries via phone and in person with professionalism and efficiency Coordinate with housekeeping and maintenance teams to address guest requests or resolve issues promptly Follow hotel emergency procedures to ensure guest safety at all times, including responding to incidents or alarms effectively Provide exceptional guest relations by addressing concerns proactively and ensuring a positive experience throughout their stay Skills Excellent customer service skills combined with problem-solving capabilities to handle guest concerns smoothly Exceptional phone etiquette and communication skills for clear client interactions via phone or in person Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail This role is perfect for motivated individuals passionate about delivering outstanding hospitality experiences while working behind the scenes during the night. If you thrive in fast-paced environments, excel at customer service problem-solving, and enjoy creating welcoming atmospheres for guests from all walks of life, we invite you to apply!

Pay:

From $13.73 per hour

Work Location:

In person