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Third-Shift Front Desk Attendant Off-Campus Student Housing Community Position Summary The Third-Shift Front Desk Attendant is responsible for providing a safe, welcoming, and professional presence at the community during overnight hours. This position serves as a primary point of contact for residents and guests, assists with resident needs, monitors the front desk and clubhouse, and helps maintain a clean and welcoming environment throughout the overnight shift. The ideal candidate is dependable, customer-service oriented, comfortable working independently, and able to remain attentive and responsive during late-night hours. Essential Duties & Responsibilities Staff and monitor the community front desk during the third shift. Provide friendly, professional, and courteous customer service to residents and guests. Assist residents and guests with purchases and general questions regarding the on-site market. Respond to resident lockouts in accordance with community policies and procedures. Respond to and document noise complaints and other after-hours resident concerns. Monitor the clubhouse and amenity areas and report any safety, maintenance, or security concerns to management. Perform light cleaning and tidying of the clubhouse, lobby, restrooms, and amenity areas as needed. Maintain a neat and professional appearance of the front desk and surrounding areas. Monitor access to the clubhouse and other common areas in accordance with community policies. Complete shift notes, incident reports, and other required documentation. Communicate any significant resident, security, maintenance, or property concerns to the appropriate management team member. Follow all community policies, procedures, and emergency protocols. Maintain confidentiality and professionalism when handling resident information. Perform other duties as assigned by the Property Manager or other members of management. Qualifications Previous customer service, hospitality, front desk, residential, or security experience preferred. Experience working in student housing, multifamily housing, or a similar residential environment is a plus. Strong communication and interpersonal skills. Ability to remain calm and professional when dealing with resident concerns or complaints. Ability to work independently with limited supervision. Reliable attendance and punctuality are essential. Basic computer skills and the ability to learn property management software. Ability to follow established policies and procedures. Must be comfortable working overnight hours. Schedule Third Shift / Overnight Specific days and hours to be determined based on the property's staffing needs.

Pay:

$13.00 - $15.00 per hour

Work Location:

In person