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Patient Retention Specialist Slim Wellness Center National City, CA Job Details Part-time | Full-time From $20 an hour 16 hours ago Benefits Employee discount Opportunities for advancement Qualifications Customer communication Teamwork Interpersonal skills Attention to detail Organizational skills Customer support Full Job Description Overview About Slim Wellness Center At Slim Wellness Center, our mission is to empower individuals to take control of their health and well-being. We provide specialized weight-loss treatments—including GLP-1 therapy, 3D body scanning, and slimming laser sessions—tailored to each patient's unique journey. We combine medical expertise, innovation, and compassionate care to build long-term relationships and support our clients in achieving their wellness goals. Position Summary We are seeking a proactive Patient Retention Specialist to nurture ongoing patient relationships, drive program compliance, and ensure high customer satisfaction. Working closely with our clinical and sales teams, you will monitor patient progress (such as refill schedules, follow-up dates, and dosing check-ins), re-engage lapsed clients, educate patients on long-term treatment packages and memberships, and minimize client churn.

Key Responsibilities Patient Tracking & Outreach:

Proactively monitor patient treatment logs, tracking next shipment dates, refill schedules, and required follow-up dates for GLP-1 weight-loss regimens.

Retention & Re-engagement:

Conduct outreach to overdue or inactive patients to encourage program continuation, address concerns, and book check-in consultations.

Consultative Outreach & Packages:

Educate patients about ongoing wellness services, packages, laser slimming treatments, and memberships in an approachable, consultative manner.

Patient Advocacy & Support:

Address patient questions, price hesitations, or expectation alignment with empathy and high-touch customer service.

Performance Tracking:

Maintain accurate logs in EMR/tracking systems, reporting monthly retention metrics, re-booking rates, and customer feedback.

Compliance:

Adhere strictly to HIPAA, privacy regulations, and practice security guidelines when handling Protected Health Information (PHI).

Qualifications & Skills Experience:

1+ years of experience in patient retention, client relations management, medical sales, med-spa administration, or high-end customer support. Clinical /

Aesthetic Knowledge:

Familiarity with medical weight loss (e.g., GLP-1 medications like semaglutide/tirzepatide), aesthetic procedures, or clinical office operations is highly preferred.

Communication:

Outstanding verbal and written communication skills with strong empathetic listening abilities.

Consultative Skills:

Ability to handle price objections, communicate treatment value, and promote membership packages.

Organization:

High attention to detail with experience managing EMR systems or tracking spreadsheets. Benefits & Perks Competitive hourly pay plus performance-based bonus incentives. Employee discounts on medical treatments, weight loss packages, and skincare products. Supportive, collaborative, and growth-oriented team culture. Opportunities for career advancement within aesthetics and medical wellness.

Pay:

From $20.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person