Find & Apply For Concierge Jobs in Rockford, Illinois

Educators of Beauty College of Cosmetology We're looking for a friendly, dependable, and professional individual to join our team as a Front Desk Coordinator . This position plays a key role in creating a welcoming environment for our guests, students, and staff — helping ensure every visit is smooth, positive, and inspiring. What You'll Do Maintain regular, reliable attendance and contribute to a positive, energetic campus atmosphere where learning is fun and every student feels supported. Promote and uphold the Mission, Vision, and Core Values of Educators of Beauty while following all policies, procedures, and cosmetology regulations. Communicate openly and positively with students, staff, and guests, always demonstrating professionalism and enthusiasm. Help maintain the school's high standards of cleanliness, organization, and professionalism . Build and maintain a respectful, encouraging rapport with students and team members. Support and comply with all State Board of Cosmetology rules and regulations . Work collaboratively with the team to ensure an excellent guest and student experience every day. Front Desk Coordinator — Key Responsibilities Greet and assist guests with professionalism and warmth, ensuring an exceptional experience from check-in to check-out. Answer phones promptly and manage inquiries, appointment scheduling, and confirmations using Guest Vision software. Enter and maintain accurate guest records while ensuring all service forms and tickets are properly completed and routed to instructors. Coordinate and monitor the daily student salon schedule, communicating updates or adjustments to instructors and students. Proactively upsell and recommend add-on services to enhance each guest's experience and support student learning opportunities. Demonstrate strong product knowledge of our professional haircare and skincare lines , confidently recommending retail products to guests. Oversee the retail area, including opening/closing procedures, cash handling, deposits, and change orders. Assist with weekly and monthly inventory counts to maintain accurate product levels and support retail sales goals. Communicate daily with instructors and Student Services regarding absent students, schedule changes, and guest updates. Support administrative operations by attending meetings and assisting with special projects and tasks as needed. Maintain a clean, organized, and welcoming Guest Services area that reflects the professionalism and energy of Educators of Beauty. What We're Looking For Strong customer service and guest relations skills Friendly, upbeat, and professional demeanor with both students and guests Excellent communication skills and attention to detail Passion and genuine interest in the beauty industry Professional personal presentation and positive energy Ability to stand and walk for extended periods Ability to read, write, and communicate clearly in English Comfortable using computers and general office equipment

Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person