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Operations Coordinator - Carmel Serendipity Labs - 2.8 Carmel, IN Job Details Part-time $20 - $24 an hour 1 day ago Benefits Commuter assistance Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Employee discount Referral program Qualifications Phone communication Catering experience High school diploma or GED Organizational skills Project leadership Delegation Full Job Description At Serendipity Labs , we create upscale, hospitality-driven workplaces where businesses and professionals can do their best work. Our locations combine private offices, team spaces, coworking, and meeting and event venues with the service and attention to detail you would expect from a great hotel. We're looking for an Operations Coordinator who loves hospitality, thrives in a fast-moving environment, and wants to take real ownership of a business operation. If you enjoy leading people, solving problems, executing great events, building community, and making sure the details are right, this could be a great next step.

Your Future Role:

Operations Coordinator You'll be one of the key leaders responsible for making the Lab run. Working alongside the General Manager, you'll help lead daily operations, support and coach our Experience Coordinators, oversee meeting and event execution, manage member onboarding and billing processes, and make sure our members and guests consistently receive an exceptional experience. This isn't a role where you'll spend the day behind a desk. One minute you may be welcoming a new member, the next troubleshooting meeting room technology, preparing for an event, coaching a team member, reviewing an invoice, or connecting with a local organization about an upcoming partnership. You'll have the opportunity to learn what it takes to operate a successful flexible workplace while developing your leadership, hospitality, and business management skills. What You'll Own Operations & Member Experience Help lead the day-to-day operation of the Lab and ensure it is always member-ready and meeting brand standards. Create a welcoming, professional environment and build strong relationships with our members. Facilitate new member onboarding and orientations so every member starts with a great experience. Resolve member requests and operational issues quickly, escalating when necessary. Maintain accurate member profiles, agreements, billing information, and documentation. Review monthly billing for accuracy and assist with accounts receivable follow-up. Manage inventory and ordering while staying mindful of budgets and operating costs. Serve as a first line of support for basic technology needs including Wi-Fi, printing, meeting room AV, and other member-facing systems. Meetings & Events Take ownership of the successful execution of meetings and events hosted in the Lab. Coordinate room setup, catering, technology, signage, and other event details. Ensure meeting rooms and services are accurately reserved and billed. Work alongside the Experience Coordinator team to deliver seamless events from setup through breakdown. Anticipate client needs and look for opportunities to create memorable experiences. Team Leadership Help train, coach, and develop Experience Coordinators. Delegate responsibilities and provide direction during daily operations and events. Reinforce hospitality standards and hold the team accountable for delivering a consistently exceptional experience. Help create an environment where team members communicate, collaborate, and take ownership. Community & Local Engagement Help bring the Lab community to life through member events and local partnerships. Build relationships with businesses, organizations, networking groups, and other partners in the surrounding community. Assist with planning and executing events that introduce new people to Serendipity Labs. Contribute local content and ideas for social media, member communications, and marketing initiatives. Provide tours of the Lab when needed and confidently communicate the value of our workplace solutions. You'll Be Successful Here If You... Genuinely enjoy hospitality and taking care of people. Notice the details others miss and take action without always needing to be asked. Can prioritize multiple responsibilities while staying organized and composed. Are comfortable leading others, delegating, and providing constructive direction. Enjoy solving problems and finding solutions. Communicate professionally and confidently with members, guests, vendors, and teammates. Are comfortable learning new technology and troubleshooting basic systems. Want to grow your leadership skills and understand how a business operates. Bring energy, accountability, and a team-first attitude to work. What We're Looking For 1-2+ years of experience in hospitality, hotels, coworking, events, retail, restaurants, or another service-driven environment. Previous team lead, supervisory, or leadership experience preferred. Strong customer service and communication skills. Excellent organization, prioritization, and multitasking abilities. Experience coordinating meetings, events, or hospitality operations is a plus. Comfortable using Microsoft Office and learning new business and member-management systems. High school diploma or equivalent required. Perks & Benefits Bonus opportunity of up to $1,000 per quarter 80% paid Medical, Dental, and Vision coverage 50% paid Short-Term and Long-Term Disability Flexible Spending Account (FSA) and Health Savings Account (HSA) options Paid Parental Leave 401(k) Employee Assistance Program (EAP) Commuter Benefits Generous Paid Time Off, Sick Time, and company-paid holidays Educational Assistance Program, including tuition reimbursement opportunities Employee Referral Program Employee discounts through available benefits programs Physical & Position Requirements This role requires regular interaction with members, guests, vendors, and team members and the ability to communicate effectively in person, by phone, and in writing. The position includes periods of sitting, standing, walking, typing, and computer use, as well as light physical tasks associated with workplace and event operations, including bending, pushing, pulling, using stairs, and lifting or moving event and office materials.

Work Location:

In person

Employment Type:

Full Time Employment is contingent upon successful completion of all applicable pre-employment screenings conducted in compliance with local, state, and federal laws. Serendipity Labs is an equal opportunity employer.

Pay:

$20.00 - $24.00 per hour

Benefits:

Paid time off

Work Location:

In person