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Event Staff- Wilmington Convention Center BEST Crowd Management - 3.5 Wilmington, NC Job Details Part-time From $15 an hour 7 hours ago Benefits Paid training Employee assistance program Opportunities for advancement Flexible schedule Qualifications Customer communication Collaboration Customer service High school diploma or GED Guard Card Patrolling Event customer service

Full Job Description Job Title:

Event Staff -

Wilmington, NC Convention Center Company:

BEST Crowd Management Location:

Wilmington, NC Pay Rate:

$15.00/hr

Summary:

Join the team that helps make Wilmington's biggest events unforgettable! At BEST Crowd Management, we're passionate about creating safe, fun, and memorable experiences for guests attending concerts, conventions, festivals, sporting events, and special gatherings. As an Event Staff team member, you'll be at the heart of the action, welcoming guests, providing exceptional customer service, and helping ensure events run smoothly from start to finish. If you enjoy working with people, thrive in a fast-paced environment, and want a flexible role where every event brings something new, we'd love to have you on our team.

Responsibilities:

Be a friendly and professional representative of both BEST Crowd Management and our clients. Welcome guests and provide exceptional customer service throughout the event experience. Patrol assigned areas to help maintain a safe and enjoyable environment for guests and staff. Assist with access control, bag checks, entry screening, and guest flow management. Respond appropriately to incidents, medical situations, guest concerns, and other event-related issues. Work closely with event staff, venue partners, law enforcement, and emergency personnel when needed. Provide directions, answer questions, and assist guests with a positive attitude. Observe and report safety concerns, suspicious activity, or policy violations to leadership. Complete accurate incident reports and other event documentation as required. Follow company policies, procedures, and venue guidelines while maintaining a high level of professionalism.

Requirements:

Must be at least 18 years of age. High school diploma or equivalent preferred. Customer service, event, hospitality, security, or related experience is a plus but not required. Ability to stand and walk for extended periods during events. Strong observation, communication, and problem-solving skills. Comfortable interacting with diverse groups of guests, coworkers, and partners. Ability to remain professional and calm in fast-paced or high-volume environments. Dependable, team-oriented, and committed to providing excellent guest experiences. Availability to work evenings, weekends, holidays, and special events as schedules require. Must successfully pass all required pre-employment screenings.

Benefits:

Competitive hourly pay. Daily Pay and Weekly Pay options available. Flexible scheduling that works around your lifestyle. Opportunities to work exciting concerts, conventions, sporting events, and special events. Career growth and advancement opportunities within BEST Crowd Management and GardaWorld. Paid training and ongoing development opportunities. Supportive team environment that values professionalism, teamwork, and inclusion. Gain valuable experience in customer service, event operations, and crowd management.

EEOC Statement:

BEST Crowd Management, a GardaWorld Company, is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment, including recruitment, hiring, compensation, training, promotion, transfer, discipline, and termination. License #539406-

GP Pay:

From $15.00 per hour

Benefits:

Employee assistance program Flexible schedule

Work Location:

In person