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Description:

Who We Are:

Acme Hospitality is a growing hospitality group based in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning restaurant concepts and boutique hotels across California.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

Food Runner or Expeditor, plays a crucial role in ensuring the smooth and efficient flow of food service in an upscale restaurant or fine dining establishment. The Food Runner works closely with the kitchen and waitstaff to deliver dishes to guests accurately and in a timely manner. Food Runners contribute to the guest experience, answer questions and assist in table maintenance.

RESPONSIBILITIES

Collaborate with the kitchen staff to understand the timing and sequence of food preparation for each table. Ensure that all dishes leaving the kitchen are properly plated, garnished, and meet the presentation standards of the establishment. Communicate effectively with the kitchen and waitstaff to coordinate the delivery of food to the correct tables. Carry multiple plates and trays of food, ensuring that they are balanced and delivered without spills or accidents. Present dishes to guests in an attentive and professional manner, ensuring accuracy and order consistency. Verify that all accompanying items, such as sauces, condiments, and side dishes, are included with each order. Provide exceptional customer service by promptly addressing any guest requests or concerns related to the food being served. Maintain a clean and organized work area, including ensuring that the food station is properly stocked with necessary items. Assist in clearing and resetting tables, removing used dishes, glassware, and utensils in a discreet and efficient manner. Collaborate with the waitstaff to ensure proper table setup, including the placement of linens, cutlery, and glassware. Follow all health and safety regulations, including proper food handling and sanitation practices. Assist in restocking and rotating inventory, including items such as plates, napkins, and condiments. Assist in maintaining the cleanliness and organization of the dining area, including sweeping, mopping, and wiping surfaces. Support other team members as needed, including helping with special events or providing assistance in other areas of the restaurant. Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.

Requirements:

Previous experience as a Food Runner or Server Assistant in a fine dining or upscale restaurant is preferred. Knowledge of fine dining etiquette and service standards. Excellent communication skills to effectively communicate with the kitchen staff, waitstaff, and guests. Ability to work in a fast-paced environment and remain calm under pressure. Physical stamina and ability to carry and balance multiple plates and trays of food. Attention to detail to ensure accurate and consistent delivery of orders. Customer service-oriented mindset with a focus on providing exceptional dining experiences. Flexibility to work in shifts, including evenings, weekends, and holidays. Professional and polished appearance, adhering to dress code and grooming standards. Ability to work well in a team and collaborate effectively with colleagues. Basic knowledge of food safety and sanitation regulations. Willingness to learn and take direction from supervisors or managers. Ability to stand and walk for extended periods. Ability to handle and resolve guest concerns or complaints in a professional manner. Positive attitude and willingness to contribute to the overall success of the restaurant. RBS or similar certification for responsible alcohol service is required.

Current Food Handler Certification Job Status:

Non-Exempt Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS GREET ALL YOU MEET

Say hello to everyone you see and make eye contact. Remember the guest or team member's names and use them often.

SELL THE PROPERTY

Sell the services and facilities of the property first. Help the company obtain new customers and retain current customers. Memorize basic property information; be able to give accurate directions. Thank our guests for their business AND invite them to return.

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied. If a guest or team member asks for directions, do not point

escort the guest or team member to the destination.

Never say, \"NO\", ask for assistance.

PROMOTE SAFETY AND SECURITY

Know your property's emergency procedures. Protect the company's property against damage or loss. Report any unsafe working condition.

PRACTICE CONTINUOUS IMPROVEMENT

First, master the basics. Look for ways to do your work better, faster and smarter. Share those ideas. Be part of the solution; always accompany criticisms with suggestions for improvement. Keep an open mind; be \"flexible\" to do new things and old things in new ways.

PROJECT A POSITIVE, PROFESSIONAL IMAGE

Follow the company appearance standards at all times. Keep your work area clean and professional. Never discuss internal business in front of guests.

TAKE PRIDE IN ACME HOSPITALITY

If you see something on the floor, pick it up. Show proper care for tools, equipment and facilities. Speak positively about the company and your co-workers.

Systems you need to know:

Ctuit, Focus POS, Microsoft Office, Google The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

Physical Requirements:

Standing

Constant Walking
Constant Sitting
Frequent Climbing
OCCASIONAL
Crawling
N/A Kneeling
FREQUENT OCCASIONAL
Bending
OCCASIONAL FREQUENT
Reaching above Shoulder
Constant

FREQUENT

Lifting:

10 lbs.

Constant 11
20 lbs.
Constant 21
50 lbs.
FREQUENT 50
100 lbs.

•

OCCASIONAL

Carrying:

10 lbs.

Constant 11
20 lbs.
Constant

FREQUENT 21

50 lbs.
OCCASIONAL FREQUENT 51
100 lbs.
OCCASIONAL
Pushing
Constant Pulling
Constant Manual Dexterity
Constant Bi-Manual Dexterity
Constant Fine Motor Skills
Constant Gross Motor
Constant Eye/Hand Coordination
Constant Near Vision
Constant Far Vision
Constant Color Recognition
Constant Hearing
Constant

ENVIRONMENTAL FACTORS

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Description:

Who We Are:

Mission & Core Values:

Position Summary:

RESPONSIBILITIES

Requirements:

Requirements:

Current Food Handler Certification Job Status:

Non-Exempt Important Notice:

ALL POSITIONS GREET ALL YOU MEET

SELL THE PROPERTY

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

PROMOTE SAFETY AND SECURITY

PRACTICE CONTINUOUS IMPROVEMENT

PROJECT A POSITIVE, PROFESSIONAL IMAGE

TAKE PRIDE IN ACME HOSPITALITY

Systems you need to know:

Physical Requirements:

OCCASIONAL

FREQUENT OCCASIONAL

OCCASIONAL FREQUENT

FREQUENT

Lifting:

FREQUENT 50

OCCASIONAL

Carrying:

FREQUENT 21

OCCASIONAL FREQUENT 51

OCCASIONAL

ENVIRONMENTAL FACTORS

Find & Apply For Fast Food / Counter Worker Jobs in Nevada City, California

Runner