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Slot and Beverage Supervisor Harrahs Joliet

•3.6 Joliet, IL Job Details Full-time $58,000

•$60,000 a year 1 day ago Benefits 401(k) Employee assistance program Qualifications Guest relations Operations management High school diploma or GED Team development Food & beverage industry Full Job Description Job Summary We are seeking an energetic and detail-oriented Slot and Beverage Supervisor to lead our gaming floor operations and beverage services. In this pivotal role, you will oversee slot machine management, ensure compliance with casino regulations, supervise beverage staff, and deliver exceptional guest experiences. Your leadership will drive operational excellence, foster a positive team environment, and uphold the highest standards of customer service within a dynamic casino setting. This position offers an exciting opportunity to combine management expertise with a passion for the casino and gaming industry. Responsibilities onitors and manages the daily slot floor, beverage & EVS operations including supervising all front line personnel. Properly schedules employees to ensure that the highest levels of guest service are delivered while maintaining labor expenditures. Constantly monitors daily labor to volume metrics and makes staffing adjustments as necessary. Develops employees through training, coaching, empowerment, evaluating performance, recognition and administering disciplinary actions; motivates employees through leading by example, creating a shared vision, displaying integrity, sound decision making skills, being fair and consistent in execution of his/her daily duties. Thorough and complete knowledge of all internal controls, Illinois Gaming Board rules, company regulations and policies including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. (MTL/CTR/W2G). Is able to generate and review all necessary paperwork for accuracy, completeness and compliance. Thorough knowledge of various types of slot machines, their functions, malfunctions and payout schedules. Observes verifiers, supervises and countersigns all hand paid jackpots. Oversees all jackpots, ticket fills, identifies attempts to cheat or damage slot machines and irregularities. Thorough and complete knowledge of all beverage dispensing systems and point of sale accounting systems; maintains appropriate/accurate inventories of liquor and supplies, accurate food beverage cost controls. Maintains a comfortable, clean, organized and safe environment for internal and external guests; consistently displays an attentive, upbeat, and enthusiastic attitude Fosters a culture of fun, excitement and high-energy, while prioritizing service to differentiate service by tier. Provides fast flawless and exceptional service on a consistent basis; creates opportunities to talk to guests by promoting products and services, anticipates needs and following up on requests. Individuals must be able to perform all technical functions of the slot host, beverage, and EVS employee requirements. Communicates and works well with support departments to achieve property and department goals and objectives. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties as assigned. Requirements High school diploma or equivalent required.

ADDITIONAL REQUIREMENTS

Must be able to lift up to 50lbs. and carry objects weighing up to 50lbs. Position requires 10% standing, 5% sitting, 85% walking. Requires some pushing, twisting, climbing, bending, kneeling, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to work in areas containing high noise levels, bright lights and dust. Must be able to work in a fast-paced environment involving constant internal and external customer contact. Must be able to maneuver to all areas of the casino. Must be able to walk and be on feet for long periods of time. Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.

Compensation & Benefits:

$58

•60K Annually Employment Type

•

Full Time Shift Details:

Swing Shift:

Thursday

•Monday 1:00PM

•9:30PM, Off Tuesday and Wednesday Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential. Join our team as a Slot and Beverage Supervisor where your leadership will elevate our gaming floor experience! We are committed to fostering a vibrant work environment that values innovation, teamwork, and exceptional guest service. This role offers an engaging opportunity for individuals passionate about the casino industry who thrive in lively settings.

Pay:

$58,000.00

•$60,000.00 per year

Benefits:

401(k) Employee assistance program

Work Location:

In person