View More Jobs Loyalty Rewards Supervisor (Harrah's Metropolis, Illinois) Metropolis, IL, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary
JOB DESCRIPTION JOB TITLE
: Loyalty Rewards Supervisor
POSITION CODE
425747
GRADE:
DEPARTMENT
Marketing
REPORTS TO
Marketing Manager
PAY TYPE
MINIMUM AGE:
BENEFITS
$43,888 21 yrs Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission:
"Create the Extraordinary"
Our Vision:
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values:
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
- Sets high standards for Caesars Rewards customer service and program execution.
Coaches employees to meet or exceed those standards. Strives to improve Total Service scores in overall Caesars Rewards customer service
HOW YOU WILL CREATE THE EXTRAORDINARY
- Ensure all Caesar Rewards employees successfully complete required training and certification.
Partners with Caesars Rewards Manager to hire and manage Caesars Rewards employees. Counsel employees on career opportunities and recommend transfers/ promotions through e-transfers. Routinely exercise authority to suggest or recommend advancements, promotions, hiring, and firing. Serves as Role Model for Caesars Rewards staff. Coaches and reviews employee performance and administer recognition and discipline. Prepares and coordinates semi
- annual PAR review of assigned personnel.
Handles employee grievances and/or discipline. Ensure that all CR employees understand, support and communicate all aspects of the Caesars Rewards program and special events, promotions, and player programs. Create a fair work environment for the administration of policies and procedures, and regulatory requirements. Responsible for ensuring customer data integrity. Ensure compliance with all established policies, procedures, and regulatory requirements. Ensure adequate staffing levels. Plans daily work schedules and adjusts to meet demands. Administer department comp and re-investment guidelines. Responsible for Caesars Rewards "Total Service" scores, constantly raising the bar of service delivery. Effectively communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play. Monitor and approve employee payroll. Handles customer complaints quickly and strives to satisfy any reasonable requests Supervise multiple areas within department Ability to multi-task while ensuring customer service is highest priority
WHAT YOU WILL NEED
High School graduate or equivalent required. Computer literacy required, familiarity with Casino Management Systems preferred. College degree or equivalent experience, preferred. Harrah's experience preferred. Ability to maintain composure and excellent guest relations under all circumstances. Strong interpersonal and team building skills.
ADDITIONAL REQUIREMENTS
- PHYSICAL
- Must be able to: Be mobile in a restricted area behind counter. Stand, sit and bend for long periods of time. Operate a computer. See to operate a computer screen. Tolerate noisy, stressful environment. Lift a minimum of 20 pounds. Must be able to hear. Can be augmented with a hearing aid. Use telephone and radio to communicate during entire shift as needed. Climb stairs repeatedly. MENTAL
- Must be able to: Understand and comply with policies and procedures, job descriptions, daily memoranda and other written and verbal instructions.
Write to complete reports. Read and understand in order to communicate with patrons and co-workers. Must be able to work under stressful conditions. GAMING Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
FLSA STATUS
LEGAL
EMPLOYER
MIL
MULTI-PROPERTY
NO
BONUS PLAN
NO LICENSE
(S): Illinois Gaming Level
EEO CODE
TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 88375 Job Category Hotel Operations Job Schedule Full time Locations Harrah's Metropolis (On-site)
