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Host/Hostess Macarena Restaurant - 1.0 Palo Alto, CA Job Details Part-time | Full-time $18.70 - $20.00 an hour 7 hours ago Benefits Employee discount Professional development assistance Qualifications Interpersonal skills Table assignment Greeting customers OpenTable Venue guest services Full Job Description Join the Macarena Family - Now Hiring Hosts! Macarena, the vibrant Spanish restaurant in Palo Alto, is looking for a lively, welcoming Host to create a memorable first impression for our guests. At Macarena, we're all about vibrant flavors, warm hospitality, and creating unforgettable dining experiences. As a Host, you'll play a key role in setting the tone for a great meal and ensuring that every guest feels at home.

Your Role:

Greet Guests with a warm ¡Bienvenidos! , setting the stage for an authentic and immersive dining experience. Escort Guests to Their Tables , creating a smooth and enjoyable start to their meal. Organize Shift Reservations by managing the guest seating schedule to ensure a timely and smooth flow. Take Calls for Reservations , using the OpenTable system to assist with bookings and guest inquiries. Manage the Waitlist , keeping guests informed of wait times and ensuring no delays. Prepare the Floor for the Shift , including setting candles, adjusting lighting, and arranging tables. Collaborate with the Team —work closely with servers, kitchen staff, and others to deliver a seamless guest experience. Assist with Guest Requests or Concerns in a timely and professional manner. Maintain the Dining Area , ensuring it's clean, organized, and inviting at all times.

Duties & Responsibilities:

Answering phone calls for reservations and inquiries. Checking in guests, confirming reservations, and managing walk-ins. Ensuring tables are set properly before guests arrive, including cleanliness and presentation. Managing guest flow, ensuring seating runs smoothly without delays. Supporting staff during busy times to maintain smooth operations. Ensuring guests feel valued and cared for throughout their entire visit.

What We're Looking For:

A friendly, energetic personality —your warmth will set the tone for our guests' experience. Strong communication skills to ensure a smooth and positive flow for our guests. Ability to stay organized and multitask in a fast-paced environment. Previous hospitality experience is a plus, but your enthusiasm and desire to learn are essential. Ability to work well under pressure and handle busy shifts. A passion for excellent customer service and a genuine desire to create memorable moments for our guests. If you're ready to be a part of the Macarena team and help create unforgettable experiences, we'd love to have you join us! ¡Te esperamos!

Job Types:

Full-time, Part-time Pay:

$18.70 - $20.00 per hour

Benefits:

Employee discount Professional development assistance

Work Location:

In person