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Hospitality
Host / Hostess
Oskaloosa, IA
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Trio Attendant - Trio Trio is Oskaloosa's premier venue for sports, food, and films. Opening in fall 2024, Trio offers a welcoming atmosphere for guests of all ages to play tennis, pickleball, and simulated golf. We also have a three-screen movie theater where our guests can catch all of the latest cinematic attractions while enjoying up-scale seating and concessions. Trio offers a casual dining experience within the restaurant and bar as well as outdoor seating and an indoor lounge area. We are excited for our guests to experience our top-of-the-line service throughout the venue. We will offer delicious lunch and dinner menus, local craft ales and lagers, and hand-crafted cocktails. Guests can book play time in our sports areas by the hour and we'll offer leagues for the real enthusiast! Our theater concessions are the best around to go with the latest blockbusters. The Trio Attendant will be one of the first team members our guests interacts with upon entering Trio. The position requires an individual who can greet guests, make them feel welcome, direct guests to their activity, sell merchandise, playtime, theater tickets, and concessions, and assist in the sports areas. Attendants will also stock the concession and host desk with sale items. Trio Attendants will ensure that the activity areas are clean at all times and debris is free from the general areas of the theater and play areas. Safety is one of our core values. All staff members are expected to operate at the highest quality levels within the parameters of safe service of food and alcohol as well as overall safety.
Working within a team
Problem-solving and relationship-building skills
Excellent time management
Passion for providing gold-standard hospitality to guests
Integrity to make the right decisions for the organization, staff, and guests
The highest standards for food and beverage hygiene, sanitation, and safety
Excellence in leadership - always setting an example with your actions
Greet guests as they enter the venue and escort or direct them to the appropriate area of the venue
Take guest reservations for sports
Sell concessions, movie tickets, retail items, sports rentals, etc.
Clean theaters, trash receptacles, guest seating areas in activities and lounge areas, concession area, host desk, check bathrooms and floors for debris
Ensure concessions, host, and sales areas are stocked and back-ups are ready
Assist with leagues for tennis, pickleball, golf
Enforce food handling regulations and other guidelines to increase guest safety
Ensure guest satisfaction and a positive experience from the time of arrival until the time of guest departure
Drive sales
Maintain company culture and staff morale
Promote each of the facets of the business (bar, dine-in restaurant, events, meetings, sports, leagues, films)
Day-to-day POS (Point of Sale) Operations
Day-to-day Golf Simulator Operations
Perform other job-related duties as assigned
Point of Sale (any) experience
Positive attitude and excellent communication skills