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D
Daruma
Host
Entry-Level JobVerifiedNo experience needed
Job Description
Host Daruma - 4.0 Holyoke, MA Job Details Part-time | Full-time $15 - $18 an hour 18 hours ago Qualifications Phone communication Greeting customers Host/hostess experience Venue guest services Client interaction via phone calls Full Job Description Job Summary We are seeking a friendly and professional Host to create a welcoming atmosphere for our guests. The ideal candidate will excel in guest relations, possess strong communication skills, and have experience in food service or hospitality settings. As the first point of contact, the Host will be responsible for managing reservations, greeting guests, and ensuring an exceptional dining or guest experience. Duties Welcome guests warmly and manage their seating arrangements efficiently Answer phone calls with proper phone etiquette and handle reservation inquiries Maintain a clean and organized host stand and waiting area Use POS systems such as Aloha POS or Micros POS to manage reservations and seating assignments Coordinate with servers and kitchen staff to ensure smooth service flow Assist guests with special requests and provide information about menu items or hotel amenities Manage waitlists during busy periods and communicate wait times effectively Support guest relations by addressing concerns promptly and professionally Uphold cleanliness and safety standards in all guest interaction areas Requirements Previous experience as a Host/Host or in food service/hospitality is preferred Strong customer service skills with a friendly, approachable demeanor Excellent communication skills, including phone etiquette and guest relations Familiarity with POS systems such as Aloha POS or Micros POS is a plus Experience in restaurant or hotel environments is advantageous Ability to handle multiple tasks efficiently in a fast-paced setting Professional appearance and positive attitude Ability to work flexible hours, including evenings, weekends, or holidays if needed This role offers an opportunity to be part of a dynamic team dedicated to providing outstanding guest experiences. We value professionalism, enthusiasm, and a passion for hospitality.