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Host Big Cat on Brookside Raleigh, NC Job Details Full-time $15 - $20 an hour 8 hours ago Qualifications Teamwork Interpersonal skills Bussing OpenTable Problem-solving Problem management Strategic foresight Full Job Description New York Times Top 50 restaurant, Big Cat, is looking for an experienced, community-oriented host with proficiency in OpenTable who is able to coordinate the flow of our growing, fast-paced restaurant. Hosts are the first direct line of communication people receive and are an integral part of the dining experience at Big Cat. Hosts are responsible for coordinating a seamless dining experience with the entire team through daily reservation check-ins, seating changes, and direct communication throughout the night. Hosts not only uphold the basic tenets of our values but embody them through a love of hospitality conveyed through positive communication, professionalism, and guest experiences. PEOPLE Uphold an exceptional culture by embodying the mission & values of Big Cat through hospitality and teamwork. Motivate and engage each other through fair treatment, creating a positive atmosphere, and instilling pride. Attend regular staff meetings to obtain new policy and procedure information, and to receive feedback and education. SERVICE Greet all guests with genuine hospitality to set their expectations for a seamless dining experience. Proficiency with OpenTable; able to take reservations, create a waitlist, seat tables, and maintain our guest book with hospitality notes, allergens, and special notes/dates. Clear and reset dining tables for upcoming reservations between turns to help with floor efficiency Proficiency with Toast POS to perform merchandise and take-out sales Keep up to date with service notes and any special events pertinent to the day. Answer guest phone calls with hospitality, and if unable to answer questions, seek the Service Manager or GM for assistance. Maintain reservation listings for the week and make calls to confirm parties and ask any additional support questions so the service staff can provide a better service experience. During the daily line-up, discuss reservation details with bar and service staff to ensure an enhanced guest experience by noting special occasions, VIPs, allergens, and party size. Celebrate positive feedback from colleagues, guests, and diners. Keep open lines of verbal and written communication with the GM, bar, and service staff to ensure a successful and synchronized service through our chit/transfer systems. Maintain a professional appearance and lively demeanor that aligns with the Big Cat image. Maintain menu and host stand cleanliness during service. Children are a big part of the surrounding community, and maintaining a positive, kid-friendly attitude during service is a key goal of our hospitality experience. Possess menu knowledge through daily line-ups, noting food/drink presentation, allergens, ingredients, and preparation.

HEALTH, SAFETY & PROTOCOLS

Minimize risk, ensuring compliance with legislation, company policies and procedures, food safety, responsible service of alcohol, and employment legislation Ensure a safe and positive working environment at all times De-escalate complaints with a hospitable attitude, but if complaints escalate, seek Bar / Service Manager or GM to de-escalate or act as a mediator if necessary Adhere to SOPs to maintain a safe and healthy restaurant

Pay:

$15.00 - $20.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person