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Hospitality
Host / Hostess
Atlantic City, NJ

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Escape AC - Escape Rooms Tropicana

Guest Experience Coordinator and Host

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Job Description

WEEKEND (SATURDAY & SUNDAY)
AVAILABILITY IS A MUST.
Some weekday availability and the ability to work on-call shifts are a plus! Starting wage + tips! Customers may tip when they have a great time, and we also offer team incentive programs. Guest Experience Host We are looking for someone with a bubbly, fun, and genuinely friendly personality to join our team as a Guest Experience Host. You'll be the first face our guests see and an important part of creating a fun, exciting experience from the moment they walk through the door.
Responsibilities include:
Welcoming and checking in customers Handling payments and reservations Encouraging guests to play and selling game slos Leading groups through a brief orientation before their experience Presenting and explaining a PowerPoint presentation to groups Speaking clearly and confidently to large groups of people Answering phones and assisting customers with questions Helping keep the lobby organized and welcoming Posting on social media and helping promote our business This position involves a lot of interaction with the public , so you must be comfortable speaking in front of groups and have excellent communication and people skills. Organizational skills, phone skills, and a positive, outgoing personality are a must! Opportunity to Become a Game Master Occasionally, we have openings for Game Masters , and Guest Experience Hosts who show potential may have the opportunity to move into this position over time. Game Masters learn the puzzles and details of all of our escape rooms and use a computer system behind the scenes to provide helpful clues and guidance to guests during their games. After each game, Game Masters debrief the group, relive the highlights of their experience, and answer any questions they may have. Game Masters are also responsible for carefully and accurately resetting each room for the next group. It's a fast-paced job with lots to learn, but the atmosphere is always fun, energetic, and welcoming!
Pay:
From $15.92 per hour Expected hours: 10.0 - 25.0 per week
Benefits:
Employee discount Application Question(s): Are you available for permanent shifts on Saturdays and Sundays and what weekdays could you work if necessary? Would you be available for afternoon shifts (noon to 5:30pm) and evening shifts (5:30 to 10:45pm)? Could you work both shifts in one day (double shift)? What personality traits and experience do you have that makes you a good fit for this position? When can you start if hired?
Education:
Associate (Preferred)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
Commute:
Atlantic City, NJ 08401 (Preferred)
Work Location:
In person

Benefits

  • Dental Insurance
  • Discounts/Reimbursements