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Delivering product demonstrations and explaining casino management system features and capabilities to prospective customers.
Gathering customer business requirements and collaborating with regional product and implementation teams to deliver effective solutions.
Conducting user training, workshops, and go-live support to promote successful system adoption.
Developing training materials, user guides, and customer-facing documentation.
Monitoring customer adoption, collecting feedback, addressing functional inquiries, and coordinating with technical teams to resolve issues.
Building strong customer relationships, tracking customer satisfaction, and identifying opportunities to improve the user experience and product value.
Supporting knowledge sharing between U.S. customers and Asia-based product and support teams. Requirements
Hold a bachelor's degree in Business, Hospitality, Information Systems, Gaming Management, or a related field, or possess equivalent practical experience or familiarity with casino operations or gaming technology.
Possess 2-5 years of experience in customer success, implementation, raining, casino operations, hospitality systems, gaming technology, or enterprise software.
Demonstrate excellent communication, presentation, training, and customer relationship management skills.
Demonstrate the ability to quickly learn complex software and explain technical concepts clearly to non-technical users.
Possess strong documentation and organizational skills.
Work independently while collaborating effectively with cross-functional regional teams.

Pay:

$75,000.00 - $90,000.00 per year Application Question(s): Do you have any on-site experience working in a casino? If so, how many years of experience do you have?

Location:

South Ozone Park, NY 11420 (Preferred) Ability to

Commute:

South Ozone Park, NY 11420 (Preferred)

Work Location:

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Find & Apply For Host / Hostess Jobs in South Ozone Park, New York

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