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Hourly Pay:

$20

Your Role:

As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include: Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner. Operation of the telephone switchboard in a courteous manner. Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow credit policies. Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Assist management with inventory control and stocking products. Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees. Sanitize keys when they are turned in and maintain lobby and public space cleaning. Other duties as assigned.

What We're Looking For:

Customer Service experience in a hotel or related field preferred A high school diploma or equivalent is required. Must be proficient with Windows operating systems. A positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers. Flexible availability.

What We'll Do For You:

Health Benefits

Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members) Holidays & Paid Time Off
Take time to relax and recharge. (For eligible team members) 401(k) Retirement Plan
Secure your future with our generous company match. Education Program
Further your career with our tuition reimbursement program. Hotel Travel Discounts
Explore the world with special rates. Daily Pay
Access your earnings when you need them.

Why Join Quorum Hospitality? Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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Find & Apply For Hotel Desk Clerk Jobs in Yucca Valley, California

Guest Services Agent (Full Time)