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Full Job Description Front Desk Clerk Position Summary:

Hotel Front Desk Clerk greets guest, checking them in and out, managing reservations, handling payments, providing information about the hotel and local area, addressing guest concerns, and ensuring a positive guest experience at the hotel's reception area, all while maintaining a clean and organized front desk space.

Essential Job Functions:

Welcoming guests, verifying reservations, registering them, assigning rooms, issuing room keys, and processing payments upon arrival and departure
Take phone and online reservations, updating guest information, managing room availability, and confirming bookings
Addressing guest issues promptly and professionally, finding solutions to resolve complaints.
Answering phone calls, taking messages, and communicating important information to guests and other departments
Managing cash transactions, balancing receipts, and adhering to cash handling procedures
Maintaining accurate guest records, updating logs, and completing necessary paperwork
Maintaining a clean and organized front desk area, ensuring proper signage and supplies are available
All other duties assigned

Qualifications:

Minimum of 21 years of age
Strong interpersonal and communication skills
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Excellent customer service skills with a positive attitude
Strong organizational and time management skills Proficiency with computer systems for reservation management and guest information Ability to handle stressful situations calmly and professionally Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust Ability to stand during entire shift Be physically able to lift, reach, bend and stoop Be able to communicate clearly and effectively Reach overhead and below the knees, including bending, twisting, pulling and stooping
Able to lift at least but not limited to 50 pounds and if more must be with assistance
Flexibility in the wrist to scoop, twist, push, pull, lift, and bend

Education and Required Experience:

High School diploma or equivalent Experience in a hotel or a related field Computer experience Customer Services experience

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At Lucky Silver Gaming, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, please contact us at 702-241-8544 www.hoteljefe.com This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Pay:

$14.50 - $16.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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Front Desk Clerk