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Hospitality
Hotel Desk Clerk
Brookville, OH
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Holiday Inn Express is seeking a dedicated, motivated, and resourceful Front Desk Agent to join our team. As part of a corporate franchise, we work closely with executives and require someone who can deliver excellent guest service while managing operational responsibilities independently. This role is perfect for someone who enjoys working in a fast-paced, guest-focused environment and can think critically and independently to solve problems.
Key Responsibilities:
Greet guests warmly upon arrival and ensure a positive first impression. Manage the check-in and check-out process with accuracy and professionalism. Handle guest inquiries, complaints, and special requests efficiently and with a customer-first attitude. Provide information about hotel services, amenities, and local attractions. Operate hotel management systems and multi-line phone systems for guest support and reservations. Communicate and coordinate with corporate executives as needed, ensuring smooth operational flow. Perform night audit duties when required. Maintain guest records, manage cash transactions, and keep the front desk area organized. Collaborate with housekeeping and maintenance teams to meet guest needs. Think critically and act independently to resolve issues with minimal supervision. Maintain a positive and professional demeanor at all times. Be available for flexible shifts, including nights, weekends, and holidays.
Preferred Qualifications:
Prior front desk or customer service experience is preferred but not mandatory. Must be able to understand and learn complicated hotel software and operational processes. Strong problem-solving skills and the ability to think independently. Proficiency in Microsoft Office; experience with any hotel management system is a plus. Excellent phone etiquette, verbal, and written communication skills. A background in hospitality or resort settings is a plus, but not required. Multilingual or bilingual abilities are highly desirable to cater to diverse guests. Flexibility to work various shifts, including nights, weekends, and holidays. Strong guest relations and customer service mindset.
Why Join Us:
At Holiday Inn Express, we pride ourselves on providing a supportive and flexible work environment. We are very flexible with scheduling and expect the same level of flexibility from our employees to ensure smooth hotel operations. You'll gain the opportunity to interact with corporate executives, grow your hospitality skill set, and contribute meaningfully to our team while helping create memorable experiences for our guests.
